BSOD problem + screenshots (bluescreenview, whocrashed) pls help!

Willemh · 13 Jan 2014

Hey guys,

Recently my (relatively new) PC, has been crashing multiple times a day, for no apparent reason, giving a blue screen of death. Usually the main error is IRQL_NO_LESS_OR_EQUAL, but this also varies sometimes to MEMORY_MANAGEMENT or NTFS_FILE_SYSTEM.

Some research showed me that it is either a RAM stick problem (so hardware) or a (third party) driver problem. I've tried installing the newest drivers for my hard disk/motherboard (ASRock 970 Extreme3), but to no avail. I was recommend to download and run a few programs (memtest, bluescreenview, WhoCrashed) to get a better view at the cause of the problem, but so far it hasn't really helped me get a better view of the problem.

To give you guys some more info, here is the information these programs put forward:

WhoCrashed analysis:
https://i.imgur.com/ziZlXNK.png
https://i.imgur.com/NTa0tzQ.png
(so according to whocrashed it seems that it is a faulty driver problem)

Bluescreenview overview/minidump:
https://i.imgur.com/7ujvbsT.png

When running memtest, gave me a ton of errors like the one below, already before checking 5% of my memory:
http://imgur.com/2Y11LmD

Also, what is now very common, is that my browser (both chrome - and IE when I tried it as a backup) keep crashing over and over.

I myself unfortunately have way too less knowledge to analyse the specifics of this problem, let alone resolve it. Any help or suggestions would be greatly appraciated, as it is currently keeping me from doing my job properly.

Thanks in advance!

Willem

matts6887 · 14 Jan 2014

Well, first i would try the easiest thing right now and thats to uninstall and then reinstall chrome and IE. At this point try this first and see if it resolves any or all of the issues.

Arc · 14 Jan 2014

Willemh said:

When running memtest, gave me a ton of errors like the one below, already before checking 5% of my memory:
imgur: the simple image sharer

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. Follow the "Part 3: If You Have Errors:" of How to Test and Diagnose RAM Issues with Memtest86+

Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:

No code has to be inserted here.It is a RAM, a bad RAM.

But if you have got a result like that:

No code has to be inserted here.It is a motherboard issue. The particular slot is bad.