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Windows 7: BSOD occurring randomly, often while Chrome/MS Office in use.

14 Jan 2014   #1

Windows 7 Home Premium 64-bit
BSOD occurring randomly, often while Chrome/MS Office in use.

Hi there.

I've recently been getting the famed BSOD, and I'm noticing that it occurs at very random times. I use Microsoft office(excel in particular) quite extensively and almost always have Google docs (spreadsheets), Youtube, Facebook and Gmail open in my Chrome browser, although I'm not sure if it has anything to do with the crashes. I don't have any external devices attached to the computer apart from a Razer mouse.

I usually encounter BSOD maybe once a day, twice on a bad one.
Any help would be appreciated!

My System SpecsSystem Spec
14 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

Seems like the BSOD's were caused by "PC Tools Internet Security". Recommend you remove it and use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Usra\Downloads\aarontsang\SF_14-01-2014\011414-28579-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`02e60000 PsLoadedModuleList = 0xfffff800`030a36d0
Debug session time: Wed Jan 15 07:28:08.240 2014 (UTC + 6:00)
System Uptime: 0 days 20:07:51.019
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880048c5883, fffff8800e5e0120, 0}

*** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
*** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
Probably caused by : PctWfpFilter64.sys ( PctWfpFilter64+2883 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880048c5883, Address of the instruction which caused the bugcheck
Arg3: fffff8800e5e0120, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`048c5883 f30f6f03        movdqu  xmm0,xmmword ptr [rbx]

CONTEXT:  fffff8800e5e0120 -- (.cxr 0xfffff8800e5e0120)
rax=992000014848e801 rbx=ffff00000b5bb191 rcx=fffff6800005add8
rdx=71f000014cd8c867 rsi=0000000000000000 rdi=fffff8800e5e1390
rip=fffff880048c5883 rsp=fffff8800e5e0b00 rbp=000000000000de6b
 r8=00000000ffffffff  r9=0000000000000000 r10=fffff880048fad20
r11=fffff8800e5e0be8 r12=00000000000000ff r13=0000000000000e54
r14=000000000000c30f r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
fffff880`048c5883 f30f6f03        movdqu  xmm0,xmmword ptr [rbx] ds:002b:ffff0000`0b5bb191=????????????????????????????????
Resetting default scope




PROCESS_NAME:  chrome.exe


LAST_CONTROL_TRANSFER:  from fffff8800e5e0b00 to fffff880048c5883

fffff880`0e5e0b00 fffff880`0e5e0b00 : fffff880`0e5e0b00 fffff880`0e5e0001 00000000`00000000 00000000`00000000 : PctWfpFilter64+0x2883
fffff880`0e5e0b08 fffff880`0e5e0b00 : fffff880`0e5e0001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffff880`0e5e0b00
fffff880`0e5e0b10 fffff880`0e5e0001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000001`00000001 : 0xfffff880`0e5e0b00
fffff880`0e5e0b18 00000000`00000000 : 00000000`00000000 00000000`00000000 00000001`00000001 fffffa80`0ae32890 : 0xfffff880`0e5e0001

fffff880`048c5883 f30f6f03        movdqu  xmm0,xmmword ptr [rbx]


SYMBOL_NAME:  PctWfpFilter64+2883

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: PctWfpFilter64

IMAGE_NAME:  PctWfpFilter64.sys


STACK_COMMAND:  .cxr 0xfffff8800e5e0120 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_PctWfpFilter64+2883

BUCKET_ID:  X64_0x3B_PctWfpFilter64+2883

Followup: MachineOwner

0: kd> lmvm PctWfpFilter64
start             end                 module name
fffff880`048c3000 fffff880`04906000   PctWfpFilter64 T (no symbols)           
    Loaded symbol image file: PctWfpFilter64.sys
    Image path: \Device\Harddisk0\Partition3\Windows\system32\drivers\PctWfpFilter64.sys
    Image name: PctWfpFilter64.sys
    Timestamp:        Wed Oct 31 05:31:45 2012 (50906361)
    CheckSum:         0004DB9F
    ImageSize:        00043000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test:
My System SpecsSystem Spec

 BSOD occurring randomly, often while Chrome/MS Office in use.

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