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Windows 7: My very first BSOD...

17 Jan 2014   #1

Windows & Home Premium 32bit
My very first BSOD...

I hope everyone is well and having a great start to the new year...

Apparently my laptop was already set up to save dump files, not that it was a terribly difficult thing to
do given the excellent tutorials. I really do hope that its not a serious problem but any help that anyone
can give me would be sorely appreciated, because I'm not computer illiterate but I'm certainly not the go
too person for problems like these...

...Funnily enough, I had been having some problems with my external HDD when the BSOD decided to introduce itself. There was a song about three folders deep into the first (root?) folder and the annoying thing wouldn't let me delete it...kept telling me I didn't have the authority (ooohh my screen just brightened rather considerably) and that the HDD had an I/O error -without the numbers that usually accompany it, something like (8x700054). I even tried to delete then quarantine it using Norton 360 (not the best AV software in the world, I know) and the little bugger kept getting around Norton but after a few attempts Norton managed to get it in for a time out int the quarantine bin (nice, my screen just got brighter, again...).

Anyway I then spent the next I don't know how long trying to get myself on the permission list (first time doing so) to take control of the folder that the song had been and would eventually be holed up in again. Needless to say, I did rather poorly. It didn't matter what I did. I wasn't nearly as good as those little signs that were forever informing me that I had not the authority to do as I willed with my very own computer. And it turned out that the song wasn't alone in it's endevour to maintain residence in my HDD. I found 2 or three more files while I was trying to take back control of my HDD. Eventually I wasn't even allowed to open the root folder from whenst the other two had come and that's when, with impeccable timing my first BSOD decided to come over and say g'day.

All in all, a rather curious afternoon. I don't know how he did it but when we all came back from the the restart, he'd managed to get himself (before or after the BSOD is anyone's guess) out of the quarantine folder (rock on Norton 360) and back into my HDD. I still haven't got control over the HDD but the silver lining is that I managed to delete the little fella, though I'm a bit suspicious cause it seemed way too easy.

Hope I haven't bored you too much and thanks for taking the time to read through that mess. If you need me to provide anything to help you help me then just let me know...



I realise it's the wrong place but if anyone knows how to get control back of my HDD I'm all years.

My System SpecsSystem Spec
18 Jan 2014   #2

Windows 10

Hello and welcome to SF daijoubu :) .

The single bugcheck present in the uploaded file is a 0x24,

Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
The stack is showing activity from fltmgr.sys and Norton drivers that is in-line with your OP.

I would kick things off with a complete system scan in order to establish a baseline.
Please scan for possible infection and file corruption, make sure you scan the external HDD as well.
(*Kaspersky Rescue CD from a USB thumbdrive)

Let us know the results.
My System SpecsSystem Spec

 My very first BSOD...

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