BSOD when my back is turned

paulking · 19 Jan 2014

I got a new computer (ASUS Maximus VI Hero Motherboard, 32GB Corsair RAM and Corsair liquid cooling system, Intel Haskell processor. It runs well while I am in front of the computer, but if I am away from it for some time, and it decides to go to sleep (even after turning this behaviour off in W7's power options), when I wake it up by pressing the space bar, it does a blue screen/memory dump before rebooting.

I am suspecting the power management (if that is what it is) is coming from the motherboard, although its UEFI doesn't seem to give power options.

Crash dump info is attached. If anyone can help, please do.

YoYo155 · 19 Jan 2014

Hello Paul :) .

The set of bugchecks uploaded is a bit odd as none of them contain the call stack !.
Two of the bugchecks appear to be blaming the USB3.0 driver which are dated by now.

Code:

lmvm EtronXHCI
Browse full module list
start             end                 module name
fffff880`045d1000 fffff880`045e6b00   EtronXHCI T (no symbols)           
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Browse all global symbols  functions  data
    Timestamp:        Fri Jul 20 10:15:46 2012

Driver Reference Table - EtronXHCI.sys

Just to keep doubly odd Asus's webpage for your motherboard doesn't list the Etron drivers,
instead it does two intel downloads.

What do you have plugged into the USB ports?

Please update the driver.

23/08/2013

Keep us posted as to further development.

paulking · 20 Jan 2014

The Etron driver is likely for the extra set of four USB3 ports I have on the back from an adapter card, so it is not part of the mainboard. Apart from those coming directly from the mainboard, there are three more at the front of the box.

I just returned home, and found my computer had rebooted again, but this time the dump didn't happen after I woke up the screen. But yes, it crashed, since it said that it crashed when I logged in as admin.

paulking · 22 Jan 2014

The Etron USB3 driver update did seem to fix the problem, as there has been no BSOD's or unexpected reboots since. Thanks!

YoYo155 · 23 Jan 2014

Great news :), it's my pleasure thank you for reporting back!

Enjoy your stay.