BSOD after quiting games

Tuvao · 22 Jan 2014

Hello everyone, I might need a little help here. There have been BSOD starting a few days ago after playing some Battlefield 4. At first, I thought it was temperature related, as my CPU was 74ºC and my GPU was 85ºC. I used Blue Screen View to see what was causing it and it was something related with the dxgkrnl.sys. After a quick research I realized that was with my Video Card driver. I updated the driver but the Blue Screens are still occurring, even with lower temperatures. Now the Blue Screen View is detecting other drivers like "ntoskrnl.exe" and "win32k.sys".

After those errors I performed 3 successful passes with memtest86. No errors found there. I decided to check the drivers with the verifier.exe and my PC won't even start, this time accusing "dtsoftbus01.sys". I think that is related with daemon tools or something like that. Anyway, all the crashes have something to do with "ntoskrnl.exe" and the most commom bug check string is "SYSTEM_SERVICE_EXCEPTION" with bug check code "0x0000003b"

Also, the BSOD happens AFTER I hit the "quit game" button, not during the game itself and not only with Battlefield 4.

I've uploaded a zip file using the SF Diagnostic Tool.

I apologize for any grammatical errors as English is not my native language.

Golden · 22 Jan 2014

Code:

Nome do host:                              TUVZINTOSH
Nome do sistema operacional:               Microsoft Windows 7 Ultimate 
VersÆo do sistema operacional:             6.1.7600 N/A compila‡Æo 7600

Update your installation fully first. After that, when you get a BSOD, upload the files again as you did previously.

Tuvao · 22 Jan 2014

Hello again. I've updated my OS to version 7601 (Service Pack 1) and, since the update, my PC seems to be fine. I'm able to quit the game without any blue screens. I'll test for a few more days before marking this as solved. Thanks for your help, Golden =)