BSOD coming up randomly.


  1. Posts : 15
    Windows 7 Ultimate x64
       #1

    BSOD WIN32K.sys.


    So lately i'm getting these BSOD's. I tested my CPU, RAM and GPU. (Prime95, pass 7 memtest and furmark).
    No BSODs from that. I opened the .dmp file and this is the outcome:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff96000104283, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88007063020, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    win32k!HmgLockEx+a3
    fffff960`00104283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]
    
    CONTEXT:  fffff88007063020 -- (.cxr 0xfffff88007063020)
    rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa8009633060
    rdx=fffff900c0200000 rsi=0000000000000000 rdi=fffff900c0200000
    rip=fffff96000104283 rsp=fffff88007063a00 rbp=0000000000000000
     r8=0000000000000001  r9=0000000000000000 r10=0000000000000000
    r11=fffff88007063a68 r12=0000000004905700 r13=0000000000000000
    r14=0000000000000001 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    win32k!HmgLockEx+0xa3:
    fffff960`00104283 0fb7430c        movzx   eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  dwm.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff960002bc6b0 to fffff96000104283
    
    STACK_TEXT:  
    fffff880`07063a00 fffff960`002bc6b0 : fffff900`c3052350 00000000`00000001 00000000`321216ba fffff900`c3184cd0 : win32k!HmgLockEx+0xa3
    fffff880`07063a70 fffff960`002bbbae : fffff900`c3052350 00000000`00000000 000016ba`00000000 00000000`00000000 : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
    fffff880`07063aa0 fffff960`002bcab3 : 00000000`00000000 00000000`321216ba fffff900`c3052350 00000000`04905750 : win32k!SFMLOGICALSURFACE::DeInitialize+0x4e
    fffff880`07063ae0 fffff960`002195ff : 00000000`00000000 fffff900`c010c010 fffff900`c3052350 00000000`00000020 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
    fffff880`07063b20 fffff960`0023a908 : 00000800`00000001 00000000`00000001 fffff880`07063c60 00000000`00000000 : win32k!GreSfmCloseCompositorRef+0x10f
    fffff880`07063b60 fffff800`030d8153 : fffffa80`09633060 00000000`0396fac0 000007fe`f8ead610 00000000`00000000 : win32k!NtGdiHLSurfSetInformation+0x1a8
    fffff880`07063be0 000007fe`fe434efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`0396f518 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fe434efa
    
    
    FOLLOWUP_IP: 
    win32k!HmgLockEx+a3
    fffff960`00104283 0fb7430c        movzx   eax,word ptr [rbx+0Ch]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  win32k!HmgLockEx+a3
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc5e0
    
    STACK_COMMAND:  .cxr 0xfffff88007063020 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
    
    BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
    
    Followup: MachineOwner
    ---------
    Thanks in advance,

    FragzZ

    Ingame: (battlefield 4): http://prntscr.com/2ll4an

    System specs:
    CPU: Intel core I5 3570k 3,4GHZ
    GPU: MSI GTX 760
    MOBO: MSI Z77A-G43
    PSU: Corsair TX 650 Watt
    RAM: 8 GB 1600mhz ripjawx
    SSD: Adata 120GB
    HDD: Seagate 1tb
    Last edited by FragzZ; 22 Jan 2014 at 12:40.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi FragzZ.

    Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    A stop 0x3B is often caused by a display driver (though it has some other reasons too); and it seems to be the same in your case.
    Code:
    fffff880`07062148  fffff880`10170c2fUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x36fc2f
    Code:
    fffff880`0fe01000 fffff880`10a4a000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Dec 19 22:32:52 2013 (52B326BC)
        CheckSum:         00C19112
        ImageSize:        00C49000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You have the latest version of the display driver installed. And unfortunately I dont know any driver version that works good with GTX 760. You may try the drivers on a trial and error basis:

    • 320.49 WHQL
    • 327.23 WHQL
    • 331.58 WHWL
    • 331.65 WHQL
    • 331.82 WHQL

    Get them from Drivers - Download NVIDIA Drivers

    Do a clean install on all of them. Uninstall the previously installed driver first.
    Uninstall All nvidia items in Control Panel > Programs and features

      • 3D Vision Control Driver
      • 3D Vision Driver
      • Graphics Driver
      • HD Audio Driver
      • PhysX
      • nvidia Update

      (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
    • Now follow Drivers - Clean Left over Files after Uninstalling
    • Download the target WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


    Lengthy process, but the only stable version of nvidia is 314.22 lately, which does not support 700 series GPU.
      My Computer


  3. Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Now I got problems with updating windows...




    (The update includes SP1)
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4
      My Computer


  5. Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Didn't work, I made a new topic in there, I installed a previous driver update were I never had problems with, I will mark this topic resolved when I don't have any BSODS.

    UPDATE: I still got BSOD.
    Last edited by FragzZ; 23 Jan 2014 at 09:17.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Still nvidia display driver.
    Code:
    fffff880`07eea1e8  fffff880`100a1fdcUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1cafdc
    With another version.
    Code:
    fffff880`0fed7000 fffff880`10b18000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Mon Nov 11 18:54:05 2013 (5280DA75)
        CheckSum:         00C10283
        ImageSize:        00C41000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  7. Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       #7

    I installed an older version of nvidia..

    331.82 WHQL
      My Computer


 

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