BSOD - BCCode: 7a

bluedoorsoftwar · 22 Jan 2014

Hi -

I am getting repeated BSOD events (laptop just restarts itself up to 5-6 times a day either on battery or mains or mains with battery removed).

I attach the logs from the SF diagnostic tool. Any help greatly appreciated:)

Here is some basic output following a BSOD

Blue Screen:

C:\Windows\Minidump\012114-22713-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-36566-0.sysdata.xml

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 7a
BCP1: C05ADBF8
BCP2: C000000E
BCP3: 2FBEABE0
BCP4: B5B7F000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012114-22713-01.dmp
C:\Users\Chris\AppData\Local\Temp\WER-36566-0.sysdata.xml

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Arc · 22 Jan 2014

Hi bluedoorsoftwar.

The crash dumps are not opening for me

... but still I want to say you something as you said that it is stop 0x7A.

Make it sure that the Crucial M500 240GB SATA 2.5" SSD Is running with the latest firmware,
Firmware Update MU03 dated 09/24/2013.
Crucial.com Product Downloads - Firmware Updates
Post a screenshot of the SSD using CrystalDiskInfo - Software - Crystal Dew World

Let us know the results.

bluedoorsoftwar · 22 Jan 2014

Hi Arc

Thanks for the post and advice about the SSD firmware ! : )

I have updated the firmware and here is the detail from the CrystalDiskInfo (should I be concerned that the health status is "UNKNOWN"?)

----------------------------------------------------------------------------
CrystalDiskInfo 5.6.2 Shizuku Edition (C) 2008-2013 hiyohiyo
Crystal Dew World : Crystal Dew World
----------------------------------------------------------------------------

OS : Windows 7 Professional SP1 [6.1 Build 7601] (x86)
Date : 2014/01/22 19:19:10

-- Controller Map ----------------------------------------------------------
- Ricoh xD-Picture Card Controller [ATA]
+ ATA Channel 0 (0) [ATA]
- Crucial_CT240M500SSD1 ATA Device
+ ATA Channel 1 (1) [ATA]
- HL-DT-ST DVDRAM GU10N ATA Device
+ Standard AHCI 1.0 Serial ATA Controller [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)

-- Disk List ---------------------------------------------------------------
(1) Crucial_CT240M500SSD1 : 240.0 GB [0/0/0, pd1] - sf

----------------------------------------------------------------------------
(1) Crucial_CT240M500SSD1
----------------------------------------------------------------------------
Model : Crucial_CT240M500SSD1
Firmware : MU03
Serial Number : 13280944EA5D
Disk Size : 240.0 GB (8.4/137.4/240.0/240.0)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 468862128
Rotation Rate : ---- (SSD)
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ATA8-ACS version 6
Transfer Mode : SATA/600
Power On Hours : 528 hours
Power On Count : 138 count
Temparature : 28 C (82 F)
Health Status : Unknown
Features : S.M.A.R.T., APM, 48bit LBA, NCQ, TRIM
APM Level : 00FEh [ON]
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr Raw Values (7) Attribute Name
01 100 100 __0 00000000000014 Raw Read Error Rate
05 100 100 __0 00000000000001 Retired Block Count
09 100 100 __0 00000000000210 Power-on Hours
0C 100 100 __0 0000000000008A Power Cycle Count
AB 100 100 __0 00000000000000 Program Fail Count
AC 100 100 __0 00000000000000 Erase Fail Count
AD 100 100 __0 0000000000000E Unknown
AE 100 100 __0 00000000000014 Unexpected Power Loss Count
B4 __0 __0 __0 00000000000FE1 Unknown
B7 100 100 __0 00000000000000 Unknown
B8 100 100 __0 00000000000000 Reported I/O Error Detection Code Errors
BB 100 100 __0 00000000000000 Reported Uncorrectable Errors
C2 _72 _68 __0 0000200016001C Temperature
C4 100 100 __0 00000000000011 Reallocation Event Count
C5 100 100 __0 00000000000000 Unknown
C6 100 100 __0 00000000000000 Uncorrectable Sector Count
C7 100 100 __0 00000000000000 SATA R-Errors (CRC) Error Count
CA 100 100 __0 00000000000000 Unknown
CE 100 100 __0 00000000000000 Unknown
D2 100 100 __0 00000000000000 Unknown
F6 100 100 __0 00000053AA4B2F Vendor Specific
F7 100 100 __0 00000002B0BA0B Vendor Specific
F8 100 100 __0 0000000BE3746B Vendor Specific

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0440 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2020 2020 3133 3238 3039 3434 4541 3544
020: 0000 0000 0000 4D55 3033 2020 2020 4372 7563 6961
030: 6C5F 4354 3234 304D 3530 3053 5344 3120 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4001 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB B110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 40B0
070: 0000 0000 0000 0000 0000 001F F70E 00C4 016C 0048
080: 03F8 0028 746B 7D09 6163 7469 BC09 6163 207F 0001
090: 0001 00FE FFFE 0000 0000 0000 0000 0000 0000 0000
100: 44B0 1BF2 0000 0000 0000 0008 6003 0000 500A 0751
110: 0944 EA5D 0000 0000 0000 0000 0000 0000 0000 401E
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 4D55
130: 3033 2E30 332E 5330 0000 0000 0000 3135 3034 2020
140: 2020 3030 4335 3736 3132 2020 2020 4354 4644 4441
150: 4B32 3430 4D41 5620 0000 0000 0000 0000 0002 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0001
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 0035 0000 0000 4000
210: 0000 0000 0000 0001 0000 0000 0000 0001 0000 0000
220: 0000 0000 107F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 00FF 0000 0000 0000 0000
240: 0000 0000 0000 4000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 29A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 64 64 14 00 00 00 00 00 00 05 33
010: 00 64 64 01 00 00 00 00 00 00 09 32 00 64 64 10
020: 02 00 00 00 00 00 0C 32 00 64 64 8A 00 00 00 00
030: 00 00 AB 32 00 64 64 00 00 00 00 00 00 00 AC 32
040: 00 64 64 00 00 00 00 00 00 00 AD 32 00 64 64 0E
050: 00 00 00 00 00 00 AE 32 00 64 64 14 00 00 00 00
060: 00 00 B4 33 00 00 00 E1 0F 00 00 00 00 00 B7 32
070: 00 64 64 00 00 00 00 00 00 00 B8 32 00 64 64 00
080: 00 00 00 00 00 00 BB 32 00 64 64 00 00 00 00 00
090: 00 00 C2 22 00 48 44 1C 00 16 00 20 00 00 C4 32
0A0: 00 64 64 11 00 00 00 00 00 00 C5 32 00 64 64 00
0B0: 00 00 00 00 00 00 C6 30 00 64 64 00 00 00 00 00
0C0: 00 00 C7 32 00 64 64 00 00 00 00 00 00 00 CA 31
0D0: 00 64 64 00 00 00 00 00 00 00 CE 0E 00 64 64 00
0E0: 00 00 00 00 00 00 D2 32 00 64 64 00 00 00 00 00
0F0: 00 00 F6 32 00 64 64 2F 4B AA 53 00 00 00 F7 32
100: 00 64 64 0B BA B0 02 00 00 00 F8 32 00 64 64 6B
110: 74 E3 0B 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 80 00 5B 04 00 7B
170: 03 00 01 00 02 12 03 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 8E

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 00 00 00 00 00 00 00 00 00 00 00 05 00
010: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
020: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
030: 00 00 09 00 00 00 00 00 00 00 00 00 00 00 00 00
040: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
050: 00 00 00 00 00 00 0C 00 00 00 00 00 00 00 00 00
060: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
070: 00 00 00 00 00 00 00 00 00 00 AB 00 00 00 00 00
080: 00 00 00 00 00 00 AC 00 00 00 00 00 00 00 00 00
090: 00 00 AD 00 00 00 00 00 00 00 00 00 00 00 AE 00
0A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0B0: 00 00 00 00 00 00 B4 00 00 00 00 00 00 00 00 00
0C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 B7 00
0D0: 00 00 00 00 00 00 00 00 00 00 B8 00 00 00 00 00
0E0: 00 00 00 00 00 00 BB 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 C2 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 C4 00 00 00 00 00 00 00 00 00
120: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00
130: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
140: 00 00 00 00 00 00 CA 00 00 00 00 00 00 00 00 00
150: 00 00 CE 00 00 00 00 00 00 00 00 00 00 00 D2 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 F6 00
1C0: 00 00 00 00 00 00 00 00 00 00 F7 00 00 00 00 00
1D0: 00 00 00 00 00 00 F8 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 1E

Thanks!
Chris

Arc · 23 Jan 2014

Good to know hat you have updated the firmware.

If would have been better if you supplied a screenshot too.

bluedoorsoftwar · 23 Jan 2014

Hi Arc - here is a screen shot

Golden · 23 Jan 2014

Taking a guess here, but can you try power-cycling?

1. Power off laptop, unplug power lead, and remove battery.
2. Press and hold down the on/off button for 30 seconds, then release
3. Disconnect the SSD
4. Press and hold the on/off button for another 30 seconds, then release
5. Reconnect SSD, reinsert battery, reconnect power lead.
6. Boot and use laptop as normal

bluedoorsoftwar · 23 Jan 2014

Thanks, Golden. I will do that : )

Golden · 23 Jan 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {c044fa58, c000000e, 31898860, 89f4b013}

GetPointerFromAddress: unable to read from 82d71834
Probably caused by : memory_corruption

Followup: memory_corruption
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: c044fa58, lock type that was held (value 1,2,3, or PTE address)
Arg2: c000000e, error status (normally i/o status code)
Arg3: 31898860, current process (virtual address for lock type 3, or PTE)
Arg4: 89f4b013, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

Arc, I was able to load the last dmp - see red text. !thread and dps <limit> <base> doesn't return anything at all to go on.

Chris, if the power cycling doesn't work, please also try STEP 7 ONLY here:
SSD - Fix Misalignment

Arc · 23 Jan 2014

Golden said:

Arc, I was able to load the last dmp - see red text.

Thank you a lot Golden

It is relieving that we troubleshooted in the right direction. Relieving :) My only clue was the line in the original post:

BCP2: C000000E

That means : A device which does not exist was specified. I interpret it as either a disc failure or a disc image emaluator malfunctioning. As no disc image emaluator I noticed, I concentrated on the disc.

bluedoorsoftwar, follow the suggestions you have got from Golden. Also, if possible, make it sure that the SSD is properly seated inside the computer. If you cannot open it, bring it to a repair shop; as the warranty is over.

bluedoorsoftwar · 24 Jan 2014

Hi all
I have completed the power cycle suggested by Golden (and made sure the SSD was seated
properly when re-inserted). I got another BSOD as soon as I restarted the laptop. It then
crashed again when trying to run the SF_Diagnostic tool. And, then again. Seems more
frequent now.

Anyway, I have managed to get the latest diagnostic output and its attached

Any ideas?

Thanks in advance : )