BSOD - BCCode: 7a

Golden · 24 Jan 2014

Did you check the alignment?

bluedoorsoftwar · 24 Jan 2014

Hi Golden - alignment? How? I just pressed the SSD until it felt seated on both connections.

Golden · 24 Jan 2014

Code:

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Use !analyze -v to get detailed debugging information.

BugCheck 7A, {c0460918, c000000e, 1c537be0, 8c123000}

Probably caused by : memory_corruption ( nt!MiWaitForInPageComplete+302 )

Followup: MachineOwner
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0: kd> !analyze -v
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KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: c0460918, lock type that was held (value 1,2,3, or PTE address)
Arg2: c000000e, error status (normally i/o status code)
Arg3: 1c537be0, current process (virtual address for lock type 3, or PTE)
Arg4: 8c123000, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
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ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c000000e

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from 82cf5187 to 82d30bfc

Same issue. Unless someone has another suggestion, I'd say there is a significant hardware? issue with this SSD that cannot be solved.

Golden · 24 Jan 2014

bluedoorsoftwar said:

Hi Golden - alignment? How? I just pressed the SSD until it felt seated on both connections.

Step 7 ONLY : SSD - Fix Misalignment

bluedoorsoftwar · 24 Jan 2014

Hi - here is the alignment result, attached.

Is this SSD finished? Should I go back to crucial with this thread and ask for a replacement?

Golden · 24 Jan 2014

Alignment looks good. Sadly I don't think there is any other choice but to see if you can get a replacement

bluedoorsoftwar · 24 Jan 2014

OK, so I spoke to Crucial and this is what they said:

Hadir : I totally understand that having BSODs every half hour can be really inconvenient, but trust me it will be more inconvenient exchanging the drive only to have the same issue repeating itself.
Hadir : I understand that you've been using the drive for like a month or 2, and the BSODs can be solved by letting a feature called Active Garbage Collection run, which will clean the SSD and restore it to a healthy state, if you are still having issues afterwards we will certainly exchange it for you under warranty.
Hadir : In a laptop, power on with the SSD installed and enter your system BIOS (please refer to your system manufacturer’s documentation on how to access the BIOS.) Leave the laptop in the BIOS menu for the 6-8 hours.
Following this process, like I said, your drives functionality and performance should be restored.

Is this a valid option?

Thanks!

Chris

Golden · 24 Jan 2014

Actually, I have heard of that before....its worth trying.

bluedoorsoftwar · 24 Jan 2014

Here is the detail from a crucial post. Basically, the laptop needs to be in BIOS settings to keep the disk idle:

Crucial SSDs have a special feature called Active Garbage Collection. Active Garbage Collection is a process that helps an SSD maintain optimal performance by freeing up memory sectors that are no longer in use. Garbage collection is part of the SSD itself and thus not dependent on your computer’s operating system. Since garbage collection is part of the SSD’s firmware, it works regardless of which operating and filing systems your computer is using.
Note: Garbage collection only works when your Crucial SSD is idle, so make sure to configure your system so it doesn’t go to sleep when it’s idling. Garbage Collection takes time to do its job, but as long as it gets time to idle every now and then, your Crucial SSD will maintain its high level of performance over time.

Full article: TRIM and SSD performance: why is it important? - Crucial Community

bluedoorsoftwar · 24 Jan 2014

...not confirmed to have fixed the problem though!

UPDATE: SSD has sat idle in BIOS for 18 hours now, so restarting laptop and I'll see what the next 24h brings