BSOD at bootup and shutdown, Windows 7 Ultimate.


  1. Posts : 57
    Windows 7 Ultimate 64-bit (6.1 build 7600)
       #1

    BSOD at bootup and shutdown, Windows 7 Ultimate.


    Hi There,

    Please refer to my attached file.

    Several tests have shown that I only get this BSOD 99% of the time either shutting down or restarting the PC from the Windows 7 Ultimate environment.

    During installation of new nVidia drivers, I had to use safe mode at different points and at no stage during restarting from safe mode did I experience the BSOD.

    There are 2 dump files in the attached .rar

    I believe there may be either a driver or software fault causing this BSOD issue but I do not fully understand how to read the files to find the cause of the problem.

    Your timely help on this matter would be much appreciated.
    Thankyou.
    Last edited by FuNkYBoY; 22 Jan 2014 at 20:34.
      My Computer


  2. Posts : 57
    Windows 7 Ultimate 64-bit (6.1 build 7600)
    Thread Starter
       #2

    Hi There,

    Has anyone had a chance to have a look at this please?

    Would be very much appreciated.
    Thankyou
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #3

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {ffffffffc0000005, fffff80003f6f7ca, 0, 4e}
    
    *** WARNING: Unable to verify timestamp for AppleCharger.sys
    *** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
    Probably caused by : AppleCharger.sys ( AppleCharger+270c )
    
    Followup: MachineOwner
    ---------
    Trent,
    Locate and unistall the Gigabyte utility called ONOFF - this utility is a well known source of BSOD at startup and shutdown.
    Code:
    Advanced SystemCare 7	"d:\program files (x86)\iobit\advanced systemcare 7\asctray.exe" /auto	Trent-PC\Trent	HKU\S-1-5-21-1000446411-3916831634-2046360870-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    I would also recommend uninstalling the above program...its a well know cause of troublesome installations.
      My Computer


  4. Posts : 57
    Windows 7 Ultimate 64-bit (6.1 build 7600)
    Thread Starter
       #4

    Hi Golden,

    I have been using Advanced SystemCare for a couple of years now without a hitch. The Gigabyte ON/OFF was installed in early december, but the BSOD's have only really started within the past 10 days.

    ADV version 7 though was installed on the 18/1/2014

    I've removed the ON/OFF From Gigabyte and will do a restart to see how it goes. If it crashes again i'll post the new details for it.

    Thanks
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    The choice is yours on Iobit...but I'll wager a beer it will cause you trouble at some point :)

    WinDBG clearly identifies ONOFF (AppleCharger.sys)......it is highly likely Windows Updates that are later than the December install date of ONOFF are now clashing with ONOFF. Its a well know problem:
    http://answers.microsoft.com/en-us/w...b-11809129db58
      My Computer


  6. Posts : 57
    Windows 7 Ultimate 64-bit (6.1 build 7600)
    Thread Starter
       #6

    Ok restarted without a glitch after uninstalling the On/Off. Will see how it goes tonight with a shutdown.
    I'll keep my eye out for any issues with ADVC as mentioned. Thanks champ :)
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

      My Computer


  8. Posts : 57
    Windows 7 Ultimate 64-bit (6.1 build 7600)
    Thread Starter
       #8

    Fantastic. That worked like a charm, thanks for your help once again mate :)
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Pleasure
      My Computer


 

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