BSOD during Skype call


  1. Posts : 26
    Microsoft Windows 7 Home Premium 64-bit
       #1

    BSOD during Skype call


    I came home after my computer had been asleep all day (10+ hours), got on a Skype video call with someone, and within a couple minutes I got a blue screen.

    The system seemed sluggish when restarting and windows was being a little finicky once it came back on - explorer disappeared for a few minutes and when it came back I noticed the Nvidia GeForce Experience icon that usually sits in my tray has disappeared.

    I updated my GPU drivers yesterday as well as GeForce Experience. Nothing significant otherwise has happened in the last few days.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum.

    BSOD was caused by Logitech Camera driver. Please update it to the latest version available and see if that solves the problem.

    Driver Reference Table - lvrs64.sys

    Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Usra\Downloads\LadyRaine\SF_24-01-2014\012414-35521-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Machine Name:
    Kernel base = 0xfffff800`02e1b000 PsLoadedModuleList = 0xfffff800`0305e6d0
    Debug session time: Sat Jan 25 09:58:01.340 2014 (UTC + 6:00)
    System Uptime: 8 days 19:39:22.573
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...................................
    Loading User Symbols
    Loading unloaded module list
    ...........................................
    *** WARNING: Unable to verify timestamp for lvrs64.sys
    *** ERROR: Module load completed but symbols could not be loaded for lvrs64.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88005a02fc6, fffff88005154758, fffff88005153fb0}
    
    Probably caused by : lvrs64.sys ( lvrs64+2fc6 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88005a02fc6, The address that the exception occurred at
    Arg3: fffff88005154758, Exception Record Address
    Arg4: fffff88005153fb0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    lvrs64+2fc6
    fffff880`05a02fc6 45396924        cmp     dword ptr [r9+24h],r13d
    
    EXCEPTION_RECORD:  fffff88005154758 -- (.exr 0xfffff88005154758)
    ExceptionAddress: fffff88005a02fc6 (lvrs64+0x0000000000002fc6)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000002893b54
    Attempt to read from address 0000000002893b54
    
    CONTEXT:  fffff88005153fb0 -- (.cxr 0xfffff88005153fb0)
    rax=0000000000000000 rbx=fffffa800b36a2d0 rcx=0000000000000001
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88005a02fc6 rsp=fffff88005154990 rbp=0000000002893b30
     r8=0000000000000000  r9=0000000002893b30 r10=0000000000000002
    r11=0000000002893b30 r12=fffffa800b005df0 r13=0000000000000000
    r14=0000000002893b30 r15=0000000002893b30
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    lvrs64+0x2fc6:
    fffff880`05a02fc6 45396924        cmp     dword ptr [r9+24h],r13d ds:002b:00000000`02893b54=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  0000000002893b54
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c8100
    GetUlongFromAddress: unable to read from fffff800030c81c0
     0000000002893b54 Nonpaged pool
    
    FOLLOWUP_IP: 
    lvrs64+2fc6
    fffff880`05a02fc6 45396924        cmp     dword ptr [r9+24h],r13d
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from 0000000000000001 to fffff88005a02fc6
    
    STACK_TEXT:  
    fffff880`05154990 00000000`00000001 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffffa80`0df01220 : lvrs64+0x2fc6
    fffff880`05154998 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffffa80`0df01220 00000000`00000000 : 0x1
    fffff880`051549a0 00000000`00000000 : 00000000`00000000 fffffa80`0df01220 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  lvrs64+2fc6
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: lvrs64
    
    IMAGE_NAME:  lvrs64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  505cb9b9
    
    STACK_COMMAND:  .cxr 0xfffff88005153fb0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_lvrs64+2fc6
    
    BUCKET_ID:  X64_0x7E_lvrs64+2fc6
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm lvrs64
    start             end                 module name
    fffff880`05a00000 fffff880`05a54000   lvrs64   T (no symbols)           
        Loaded symbol image file: lvrs64.sys
        Image path: \SystemRoot\system32\DRIVERS\lvrs64.sys
        Image name: lvrs64.sys
        Timestamp:        Sat Sep 22 01:02:17 2012 (505CB9B9)
        CheckSum:         000612AC
        ImageSize:        00054000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Reduce items at start-up: Startup Programs - Change

    Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    Run Disk Check on your Hard Drive(s): Disk Check

    Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

    ESET online scanner: Free Online Virus Scanner | ESET
      My Computer


  3. Posts : 26
    Microsoft Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    Thanks for letting me know. I had a suspicion it was my webcam. Every BSOD I've had in the last three years was due to this same driver issue. The problem is they've never updated their drivers. I have downloaded what they have about 8 times and reinstalled it... and I usually go about 8 months before it craps out and I get another BSOD. Time for a new webcam I think :/
      My Computer


 

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