BSOD (1000007e) after hibernate

Hi,

I have a HP p6234f running Windows 7 64bit OS.

It seems recently, when I put my PC in hibernate and wake up in the morning, I get the error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004A043B3
BCP3: FFFFF88002DD9778
BCP4: FFFFF88002DD8FD0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\012414-33165-01.dmp
C:\Users\Brent\AppData\Local\Temp\WER-63586-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Here is my grab all file with the mini dump: Download SF_24-01-2014.rar from Sendspace.com - send big files the easy way


Thanks,

~Brent

I thought I did that with the SF tool?

My apologies.

Arc said:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {18, 2, 1, fffff880047bb3b3}

Probably caused by : usbuhci.sys ( usbuhci!UhciUnlinkQh+53 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000018, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff880047bb3b3, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ef6100
GetUlongFromAddress: unable to read from fffff80002ef61c0
 0000000000000018 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
usbuhci!UhciUnlinkQh+53
fffff880`047bb3b3 48896e18        mov     qword ptr [rsi+18h],rbp

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

TRAP_FRAME:  fffff8800a4c2600 -- (.trap 0xfffff8800a4c2600)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa8008eba100
rdx=000000004f444648 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880047bb3b3 rsp=fffff8800a4c2790 rbp=0000000000000000
 r8=000000004f444648  r9=fffff880075d8000 r10=00000000ffffffff
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
usbuhci!UhciUnlinkQh+0x53:
fffff880`047bb3b3 48896e18        mov     qword ptr [rsi+18h],rbp ds:00000000`00000018=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cbe1a9 to fffff80002cbec00

STACK_TEXT:  
fffff880`0a4c24b8 fffff800`02cbe1a9 : 00000000`0000000a 00000000`00000018 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`0a4c24c0 fffff800`02cbce20 : 00000000`00000000 fffff880`04620d5e 00000000`00000000 fffff880`075d8000 : nt!KiBugCheckDispatch+0x69
fffff880`0a4c2600 fffff880`047bb3b3 : fffff880`075d8000 00000000`00000000 000000a3`17b07ece fffff880`0461156a : nt!KiPageFault+0x260
fffff880`0a4c2790 fffff880`047bbe8c : fffffa80`08eb76a0 00000000`00000002 fffffa80`09d2b9e8 fffffa80`09d2bce0 : usbuhci!UhciUnlinkQh+0x53
fffff880`0a4c27d0 fffff880`047b95e2 : fffffa80`09d2b9e8 00000000`00000002 00000000`ffffffff fffffa80`08eb6050 : usbuhci!UhciSetAsyncEndpointState+0x68
fffff880`0a4c2810 fffff880`04601a87 : fffffa80`09d2b702 00000000`00000002 fffffa80`08eb61a0 fffffa80`09d2b7a0 : usbuhci!UhciSetEndpointState+0x56
fffff880`0a4c2850 fffff880`04607321 : fffffa80`09d2b7a0 fffffa80`08eb61a0 fffffa80`08eb6050 00000000`00000004 : USBPORT!MPf_SetEndpointState+0x6b
fffff880`0a4c2880 fffff880`04606422 : 00000000`00000060 00000000`00000004 fffffa80`09d2b7a0 00000000`00000000 : USBPORT!USBPORT_SetEp_PAUSE+0xcd
fffff880`0a4c28c0 fffff880`04606066 : fffffa80`08eb61a0 00000000`00000060 fffffa80`00000005 00000000`00000000 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x212
fffff880`0a4c2920 fffff880`046177b6 : fffffa80`09d2b7a0 fffffa80`08eb6050 fffffa80`08eb7118 fffff880`00000000 : USBPORT!USBPORT_SetGlobalEndpointStateAndWait+0xa2
fffff880`0a4c2970 fffff880`0461c2d5 : 00000000`00000000 fffffa80`08eb6050 fffffa80`08eb6050 00000000`00000003 : USBPORT!USBPORT_Core_FlushController+0x242
fffff880`0a4c29d0 fffff880`0461bbe1 : 00000000`00000000 00000000`00000003 fffffa80`0aaae8e0 fffffa80`09022050 : USBPORT!USBPORT_SuspendController+0x51
fffff880`0a4c2a00 fffff880`0461c01f : 00000000`50524969 ffffffff`c00000bb fffffa80`08eb6050 fffffa80`0aaae801 : USBPORT!USBPORT_PdoDevicePowerIrp+0xc9
fffff880`0a4c2a50 fffff880`04604ad2 : 00000000`00000000 fffffa80`09022050 fffffa80`0afe0db0 fffffa80`0aaae8e0 : USBPORT!USBPORT_PdoPowerIrp+0x18b
fffff880`0a4c2a80 fffff800`02dc29d2 : fffffa80`0aaae8e0 00000000`00000000 00000000`00000800 fffffa80`09024050 : USBPORT!USBPORT_Dispatch+0x1ba
fffff880`0a4c2ac0 fffff880`0501e742 : 00000000`00000001 00000000`00000000 00000000`00000800 fffffa80`09024050 : nt!IopPoHandleIrp+0x32
fffff880`0a4c2af0 fffff880`0501cb4e : fffffa80`09024050 fffffa80`09024708 fffffa80`09024708 00000000`00000003 : usbhub!UsbhFdoSetPowerDx_Action+0x39e
fffff880`0a4c2b50 fffff880`0501b77f : fffffa80`0aaaea88 fffffa80`090241a0 fffffa80`09024050 fffffa80`0aaae8e0 : usbhub!UsbhFdoDevicePowerState+0x206
fffff880`0a4c2ba0 fffff880`0501aa3b : fffffa80`0aaae8e0 00000000`00000000 fffffa80`09024050 fffffa80`0bb9cbd0 : usbhub!UsbhFdoPower_SetPower+0x93
fffff880`0a4c2be0 fffff880`05001fdf : 00000000`00000001 fffffa80`09024050 fffff880`0a4c2d00 fffffa80`0bb9cbd0 : usbhub!UsbhFdoPower+0xaf
fffff880`0a4c2c20 fffff800`02ddae95 : 00000000`00000000 00000000`00000002 00000000`00000001 fffffa80`0aaae988 : usbhub!UsbhGenDispatch+0x7f
fffff880`0a4c2c50 fffff800`02f5cede : ffffffff`fa0a1f00 fffffa80`0c135b10 00000000`00000080 00000000`00000000 : nt!PopIrpWorker+0x3c5
fffff880`0a4c2d00 fffff800`02caf906 : fffff880`009ed180 fffffa80`0c135b10 fffffa80`058d6720 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0a4c2d40 00000000`00000000 : fffff880`0a4c3000 fffff880`0a4bd000 fffff880`0a4c2670 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbuhci!UhciUnlinkQh+53
fffff880`047bb3b3 48896e18        mov     qword ptr [rsi+18h],rbp

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  usbuhci!UhciUnlinkQh+53

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbuhci

IMAGE_NAME:  usbuhci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0bff

IMAGE_VERSION:  6.1.7601.17586

FAILURE_BUCKET_ID:  X64_0xD1_usbuhci!UhciUnlinkQh+53

BUCKET_ID:  X64_0xD1_usbuhci!UhciUnlinkQh+53

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xd1_usbuhci!uhciunlinkqh+53

FAILURE_ID_HASH:  {73f63361-a3ff-e8cb-81b2-da314d7d7110}

Followup: MachineOwner
---------

Upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

Also upload your MSINFO32.nfo file.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

Thanks for your help, I really appreciate it.

Arc said:

Uninstall iTunes. Then install the latest version.

Search for the chipset updates for your computer from HP Support, Drivers, Contact and Help Forums | HP ® Support

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

Let us know the results.

Thanks!

1. I did disable USB Selective Suspense...


2. Uninstalled and re-installed Itunes.

3. No idea about finding chipset updates. Couldn't find anything on HP.com