BSOD D1 possibly portcls.sys related


  1. Posts : 2
    Windows 7 pro 64
       #1

    BSOD D1 possibly portcls.sys related


    Seriously need help with BSOD.
    Started 13 Oct 2013 and happens at least once each day.
    Same errors every time. portcls.sys is mentioned every time. A new version of this was installed about that time when a Windows monthly update happened.
    I found an older version and installed it but BSOD continued to happen. This seems to be an audio driver.

    Here is a screen report:

    19oct2013
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: FFFFF881063AFFF8
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88005345770
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\101913-46831-01.dmp
    C:\Users\John\AppData\Local\Temp\WER-564442-0.sysdata.xml

    I have downloaded the suggested SF Diagnostics Tool.exe and ran it. I'll try to include the zipped folder here for you to examine.

    Please let me know what else I need to supply to you.

    Thanks!!

    John B.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the Forum.

    Norton is a known cause of BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

    Microsoft Security Essentials - Free Antivirus for Windows

    Malwarebytes - Free

    Good and Free system security combination.

    Reduce items at start-up: Startup Programs - Change

    Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

    Afc.sys Wed Jul 12 11:48:20 2006 (44B48D24)
    Arcsoft(R) ASPI Shell (CD/DVD program)
    Driver Reference Table - Afc.sys

    pcouffin.sys Tue Dec 5 20:39:30 2006 (457584A2)
    low level access layer for CD devices (A part of many different CD/DVD burning programs)
    Driver Reference Table - pcouffin.sys

    cmudax3.sys Wed Sep 3 16:13:16 2008 (48BE633C)
    C-Media Audio Driver (WDM) by C-Media
    Driver Reference Table - cmudax3.sys

    AtiPcie.sys Tue May 5 21:00:22 2009 (4A005486)
    ATI PCIE Driver for ATI PCIE chipset or [br] ATI PCI Express (3GIO) Filter[br]Found in my ATI video drivers (I have an Intel chipset)
    Driver Reference Table - AtiPcie.sys

    ASACPI.sys Thu Jul 16 09:31:29 2009 (4A5E9F11)
    Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
    Driver Reference Table - ASACPI.sys

    atikmpag.sys Wed Apr 20 07:22:32 2011 (4DAE3558)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmpag.sys

    atikmdag.sys Wed Apr 20 07:53:29 2011 (4DAE3C99)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmdag.sys

    Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

    Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

    Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

    ESET online scanner: Free Online Virus Scanner | ESET

    Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

    Run Disk Check on your Hard Drive(s): Disk Check

    Check for heating issues using Speccy or HWmonitor

    Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

    Keep us posted.

    BSOD BUGCHECK SUMMARY
    Code:
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Fri Jan 24 23:22:35.219 2014 (UTC + 6:00)
    System Uptime: 0 days 0:17:42.796
    BugCheck D1, {fffff88102f8eff8, 2, 0, fffff88005370770}
    *** WARNING: Unable to verify timestamp for cmudax3.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
    Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Fri Jan 24 09:28:15.382 2014 (UTC + 6:00)
    System Uptime: 0 days 5:13:11.584
    BugCheck D1, {fffff881051b9ff8, 2, 0, fffff88005347770}
    *** WARNING: Unable to verify timestamp for cmudax3.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
    Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Thu Jan 23 08:55:07.574 2014 (UTC + 6:00)
    System Uptime: 0 days 0:23:18.776
    BugCheck D1, {fffff88104b8eff8, 2, 0, fffff88005201770}
    *** WARNING: Unable to verify timestamp for cmudax3.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
    Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Tue Jan 21 02:53:22.818 2014 (UTC + 6:00)
    System Uptime: 0 days 1:52:00.410
    BugCheck D1, {fffff88105f8eff8, 2, 0, fffff88005ba4770}
    *** WARNING: Unable to verify timestamp for cmudax3.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
    Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  audiodg.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Sun Jan 19 10:00:50.038 2014 (UTC + 6:00)
    System Uptime: 0 days 1:38:20.630
    BugCheck D1, {fffff8810538d700, 2, 0, fffff8800517c695}
    *** WARNING: Unable to verify timestamp for cmudax3.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
    Probably caused by : portcls.sys ( portcls!memcpy+1e5 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Sat Jan 18 09:15:58.278 2014 (UTC + 6:00)
    System Uptime: 0 days 0:04:52.870
    BugCheck D1, {fffff881055aeff8, 2, 0, fffff88005001770}
    *** WARNING: Unable to verify timestamp for cmudax3.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
    Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  audiodg.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Fri Jan 17 11:42:33.754 2014 (UTC + 6:00)
    System Uptime: 0 days 0:24:23.346
    BugCheck D1, {fffff8810538eff8, 2, 0, fffff88004f6a770}
    *** WARNING: Unable to verify timestamp for cmudax3.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
    Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
    Debug session time: Wed Jan 15 11:09:48.768 2014 (UTC + 6:00)
    System Uptime: 0 days 0:34:00.970
    BugCheck D1, {fffff8810518eff8, 2, 0, fffff88005392770}
    *** WARNING: Unable to verify timestamp for cmudax3.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmudax3.sys
    Probably caused by : portcls.sys ( portcls!memcpy+2c0 )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  audiodg.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
      My Computer


  3. Posts : 2
    Windows 7 pro 64
    Thread Starter
       #3

    Hi:

    this did the trick:

    "cmudax3.sys Wed Sep 3 16:13:16 2008 (48BE633C)
    C-Media Audio Driver (WDM) by C-Media
    Driver Reference Table - cmudax3.sys"

    The only thing I tried was to remove software, and card, that came with a cheap C-Media pci audio card installed a few years ago. Instant joy.

    Thanks.

    Fungus
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thanks for letting us know :)
      My Computer


 

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