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#1
BSOD D1 possibly portcls.sys related
Seriously need help with BSOD.
Started 13 Oct 2013 and happens at least once each day.
Same errors every time. portcls.sys is mentioned every time. A new version of this was installed about that time when a Windows monthly update happened.
I found an older version and installed it but BSOD continued to happen. This seems to be an audio driver.
Here is a screen report:
19oct2013
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: FFFFF881063AFFF8
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88005345770
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\101913-46831-01.dmp
C:\Users\John\AppData\Local\Temp\WER-564442-0.sysdata.xml
I have downloaded the suggested SF Diagnostics Tool.exe and ran it. I'll try to include the zipped folder here for you to examine.
Please let me know what else I need to supply to you.
Thanks!!
John B.