Freeze/Crash on system on sleep/resume/restart/shutdown win7

dmaco said:

Hi thanks for reply.
314.22 WHQL. is now installed.
BSOD logs attached like before. I do not get a BSOD any more, but on startup or resume from sleep or hibernate, just gives me a blank (black) screen and seem to hang. Doesn't boot then. I have to force shutdown to get the system booting again. I think the 314 version of the driver is actually worse than what i had.
Logs attached as before.
Thanks.

That is progress :).
Does the system behave in that manner every time you try to wake it from sleep?
Please do it a couple more times and then upload the system event log.

Please export and upload your system event log.

1. Start → type eventvwr → hit Enter.
2. Toggle open the triangle to the left of Windows Logs, right-click on System and choose Save All Events As...
3. 
4. A dialogue box will pop up asking you to name the file and select the save directory, name the file the same as your Seven Forums user-name and save it to the desktop.
5. A second dialogue box will appear asking you to select the Display Information, select Display information for these languages and check the box next to English (if you don't have English automatically offered check the box at the bottom to display additional languages - Show all available languages and check English).
6. 
7. Wait a few moments until the cursor returns to normal. The file will now be on your desktop (given it's the directory it was saved to) UserName.evtx, next to it there will be a folder called LocaleMetaData select both the .evtx file as well as the folder and compress them using Winrar / 7zip and attach it in your next post.

Hi Darren thanks for the file :).

I see a couple of issues and a new bugcheck, so please attach to your next post
a new instance of the SFDT.

Code:

Error    01/02/2014 22:55:41    BugCheck    1001    None

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8006cd4a10, 0xfffff80000b9c3d8, 0xfffffa8006ecf010). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020114-22417-01.

Please clear up your startup by following this tutorial -

• Troubleshoot Application Conflicts by Performing a Clean Startup.

   Note

I suggest removing the following listed software, but don't if you have specific need for them
post back explaining which you did and didn't.

Remove Tuneup Utilities.

Code:

A timeout (30000 milliseconds) was reached while waiting for a  transaction response from the TuneUp.UtilitiesSvc service.

Remove LogMeIn.

Code:

The LogMeIn Kernel Information Provider service failed to start due to the following error: 
The system cannot find the path specified.

Remove TeamViewer.

Code:

The TeamViewer 9 service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.

A timeout was reached (30000 milliseconds) while waiting for the TeamViewer 9 service to connect.

Remove Garmin. - (Some sort of map software?)

Code:

The Garmin Core Update Service service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.

Hi, to follow up again, i got the following BSOD... photo and logs attached, post-BSOD.
http://support.microsoft.com/kb/315249

Hi again Darren :).

The blocked irp appears to be due to MEI, Intel Management Engine Interface.

Code:

BugCheck 9F, {3, fffffa8006cce060, fffff80000b9c3d8, fffffa800db48010}

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_TeeDriverx64_IMAGE_pci.sys

!irp fffffa800db48010
Irp is active with 3 stacks 2 is current (= 0xfffffa800db48128)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [ 16, 0]   0  0 fffffa8006cce060 00000000 00000000-00000000    
           \Driver\pci
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa800ac09a30 00000000 00000000-00000000    pending
          Unable to load image \SystemRoot\system32\DRIVERS\TeeDriverx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for TeeDriverx64.sys
*** ERROR: Module load completed but symbols could not be loaded for TeeDriverx64.sys
 \Driver\MEIx64

Code:

meix64    Intel(R) Management Engine Interface    c:\windows\system32\drivers\teedriverx64.sys

• Driver Reference Table - TeeDriverx64.sys

Please remove the software.


---------


Other constantly active drivers may or may not be a problem, time will tell.

Code:

Unable to load image \SystemRoot\system32\DRIVERS\cyhid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cyhid.sys
*** ERROR: Module load completed but symbols could not be loaded for cyhid.sys
Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
Unable to load image \SystemRoot\system32\DRIVERS\eamonm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys

• What is cyhid.sys ? (id:1355150) | System Explorer
• Driver Reference Table - Netwsw00.sys
• Driver Reference Table - eamonm.sys

Let us now the results :).

dmaco said:

Hi, thanks for the update.
Intel Management Engine Components uninstalled.
Intel(R) Management Engine Interface was not listed.
c:\windows\system32\drivers\teedriverx64.sys << still exists after restart, and after uninstalling the above. do i just delete the file?
Blank, black screen still on awaking from sleep-mode. Force shutdown to use the laptop.
Logs attached. Thanks

No new dumps are present in the new archive file uploaded.

Don't delete it as we don't yet know what system component might be looking for it.
Try this instead;

1. Logon into SAFE-MODE.
2. Navigate to the Drivers folder located at C:\Windows\System32\drivers.
3. Locate the driver in question, in our case it is TeeDriverx64.sys.
4. Rename it from TeeDriverx64.sys to TeeDriverx64.bak.
5. Restart the PC normally and try Sleep again.

Let us know :).

Please try and be more specific :), what issues are you encountering?
is it the same black screen after sleep-mode?

Yes you can go ahead and try that now.
Correct me if I'm wrong but no BSOD's have happened since post #17?

Also I would like to have an updated look.
Please export and upload your system event log.

1. Start → type eventvwr → hit Enter.
2. Toggle open the triangle to the left of Windows Logs, right-click on System and choose Save All Events As...
3. 
4. A dialogue box will pop up asking you to name the file and select the save directory, name the file the same as your Seven Forums user-name and save it to the desktop.
5. A second dialogue box will appear asking you to select the Display Information, select Display information for these languages and check the box next to English (if you don't have English automatically offered check the box at the bottom to display additional languages - Show all available languages and check English).
6. 
7. Wait a few moments until the cursor returns to normal. The file will now be on your desktop (given it's the directory it was saved to) UserName.evtx, next to it there will be a folder called LocaleMetaData select both the .evtx file as well as the folder and compress them using Winrar / 7zip and attach it in your next post.