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Windows 7: Freeze/Crash on system on sleep/resume/restart/shutdown win7

07 Feb 2014   #31
dmaco

Windows 7
 
 

Hi, no blue screens, just blank black / screen awaking from sleep mode. Same story.


My System SpecsSystem Spec
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17 Jun 2014   #32
tsur1

Windows 7 Home Premium 64bit
 
 

Hey guys,

Im having the exact same symptoms as described by dmaco.
I'm really frustrated
Can anyone of the involved tell me if there has been resolution for this?
My System SpecsSystem Spec
17 Jun 2014   #33
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Quote   Quote: Originally Posted by tsur1 View Post
Hey guys,

Im having the exact same symptoms as described by dmaco.
I'm really frustrated
Can anyone of the involved tell me if there has been resolution for this?
See: Blue Screen of Death (BSOD) Posting Instructions

Step 5 is important, it keeps the focus on the issue on your machine.
Basically it says Start a new thread in BSOD Help and Support - Windows 7 Help Forums

But read the entire tutorial.
My System SpecsSystem Spec
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17 Jun 2014   #34
tsur1

Windows 7 Home Premium 64bit
 
 

Wow, so i find the solution for my problem myself...
Out of frustration i disconnected every single device from my computer, only leaving the screen and a ps2 keyboard connected. And a miracle happened all the problems were gone. So i started to plug in one device at a time and tested. I found out that one usb 3.0 port was causing the system hang. Is this plausible? Can there be a hardware malfunction with one specific USB port?

Maybe if OP hasnt found a solution yet (which i doubt) he can try this...
My System SpecsSystem Spec
17 Jun 2014   #35
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Brilliant tsur1 - that is troubleshooting 101

It might not be the port, what device did you connect ?
My System SpecsSystem Spec
18 Jun 2014   #36
tsur1

Windows 7 Home Premium 64bit
 
 

Steelseries Sensei Mouse.
But on other ports the mouse works fine and system doesnt freeze on shutdown/restart/sleep
My System SpecsSystem Spec
18 Jun 2014   #37
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Thanks for the update.

The other side of the coin is: Will some other device connected to that port cause the same symptoms?

Try something that doesn't require a lot of USB entries in Dev Mgr (Hard drives, Printers and some mice add a lot)
Another simple USB mouse if you have one - again, nothing that has extra baggage (game input devices carry a lot with them).

There might be a "ghost" entry in Dev Mgr causing the issue. There's a utility that will clear those up, I just have to find the link. Go ahead and post the results of the "other device in that port" test while I look through my links.
My System SpecsSystem Spec
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 Freeze/Crash on system on sleep/resume/restart/shutdown win7




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