Freeze/Crash on system on sleep/resume/restart/shutdown win7

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  1. Posts : 24
    Windows 7
    Thread Starter
       #21

    Hi, yes sorry it is the same black screen after sleep-mode. I only ever got one BSOD.
    Yes thats correct, no BSOD's have happened since post #17.
    I have just updated the GForce driver to the latest stable release, and restarted.
    On putting the box to sleep, and awaking from sleep-mode, i get the blank screen again.
    Windows Logs attached.

    Thank you.
      My Computer


  2. Posts : 3,056
    Windows 10
       #22

    dmaco said:
    Hi, yes sorry it is the same black screen after sleep-mode. I only ever got one BSOD.
    Yes thats correct, no BSOD's have happened since post #17.
    I have just updated the GForce driver to the latest stable release, and restarted.
    On putting the box to sleep, and awaking from sleep-mode, i get the blank screen again.
    Windows Logs attached.

    Thank you.
    Well just for the sake of it you had more than one BSOD, in red are the ones you uploaded:
    Code:
    Error    02/02/2014 15:26:01    BugCheck    1001    None
    Error    01/02/2014 22:55:41    BugCheck    1001    None
    Error    23/01/2014 22:51:43    BugCheck    1001    None
    Error    23/01/2014 19:21:53    BugCheck    1001    None
    Error    06/12/2013 11:10:16    BugCheck    1001    None
    Error    04/11/2013 15:37:03    BugCheck    1001    None
    Error    26/10/2013 23:52:05    BugCheck    1001    None
    Error    20/10/2013 19:48:52    BugCheck    1001    None
    Error    17/10/2013 11:25:42    BugCheck    1001    None
    Error    10/10/2013 23:02:47    BugCheck    1001    None
    Error    02/10/2013 21:01:22    BugCheck    1001    None
    Error    27/09/2013 22:25:36    BugCheck    1001    None
    Error    21/09/2013 23:40:18    BugCheck    1001    None
    Error    16/09/2013 22:08:17    BugCheck    1001    None
    Do you have some virtualization software the likes of VMware or any virtual machine?
    What are the Bluetooth devices connected or installed on the PC?
    If none, please remove amppal.sys, disable the network adapter so Windows won't attempt
    to automatically reinstall the device, restart the PC and try sleep mode once again.
      My Computer


  3. Posts : 24
    Windows 7
    Thread Starter
       #23

    Hi, i don't actually get a "blue screen of death". I just get a blank screen. So i don't see any crash/bugCheck screen. I have a bluetooth mouse, and sometimes my HTC One smartphone is connected via BT.
    How do i remove amppal.sys, is it the safe mode and rename amppal.sys to amppal.bak like we did before?

    Thanks,
    Darren.
      My Computer


  4. Posts : 3,056
    Windows 10
       #24

    dmaco said:
    Hi, i don't actually get a "blue screen of death". I just get a blank screen. So i don't see any crash/bugCheck screen. I have a bluetooth mouse, and sometimes my HTC One smartphone is connected via BT.
    How do i remove amppal.sys, is it the safe mode and rename amppal.sys to amppal.bak like we did before?

    Thanks,
    Darren.
    Well the evidence are present ..

    Start with the mouse disconnect it and try if no luck then yes go ahead
    and do the same as before and rename amppal.sys's extension.

    Report back.
      My Computer


  5. Posts : 24
    Windows 7
    Thread Starter
       #25

    Hi disconnected any bluetooth devices. Same sleep mode awake issue.
    I renamed amppal.sys to amppal.bak in safe mode, restarted, the same sleep mode awake issue.
    Logs and event viewer attached.
      My Computer


  6. Posts : 3,056
    Windows 10
       #26

    Hmm I'll see if anyone else has an idea,
    I'll stick around in case debugging will be needed, hang tight :).
    At least it's stable now!
      My Computer


  7. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #27

    Desktops have a hybrid sleep that's closely tied to hibernate.

    As a quick test, you could try turning off hibernation, restart, and turn hibernation back on.

    Use Option One in this tutorial: Hibernate - Enable or Disable
    but in reverse -> Step 2 (disable) , restart, Step 1 (enable)

    Options two, Three, and Four are just alternate ways to turn hibernate on or off.
    You only need to follow Option One.

    I do have one request:
    Please fill in your System Specs (see How to - System Specs).

    That's all I can add, so I'll step out of the thread.

    Good luck,

    Bill
    .
      My Computer


  8. Posts : 24
    Windows 7
    Thread Starter
       #28

    Thanks for the into Bill, System Specs updated in my profile, also here:
    http://speccy.piriform.com/results/Q...b2rKaIPoJoIITK

    I did a Hibernate - Enable or Disable, as described above, and i still get the same sleep-mode > awake blank screen and crash.

    I noticed on the Device Manager, i have the following screen shot.


    I then try to update the driver, and get this:


    Not sure what it is. Are there any scan utilities than can my drivers, and update the correct ones? Not sure if they are causing it.
    Thanks,
    Darren.
      My Computer


  9. Posts : 24
    Windows 7
    Thread Starter
       #29

    Anyone else have any ideas?
    Thanks.
      My Computer


  10. Posts : 3,056
    Windows 10
       #30

    Hmm this is quite a pickle, have you had any new BSOD's?
      My Computer


 
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