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Windows 7: Freeze/Crash on system on sleep/resume/restart/shutdown win7

25 Jan 2014   #1

Windows 7
Freeze/Crash on system on sleep/resume/restart/shutdown win7


When I my computer goes to sleep, shuts down, restart and when I turn it on again, it says that a severe error occurred.

My System specs are the following:

Dump file attached. I'm new on here. Appreciate any help on this, trying for a while to resolve it.
Please let me know.

My System SpecsSystem Spec
25 Jan 2014   #2

Windows 7

To follow up guys, i've used WhoCrashed, and its output is:

On Thu 23/01/2014 20:21:33 GMT your computer crashed
crash dump file: C:\Windows\Minidump\012314-24304-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x78A8A) 
Bugcheck code: 0x1000009F (0x4, 0x258, 0xFFFFFA8006D5B040, 0xFFFFF80000B9C3D0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
My System SpecsSystem Spec
28 Jan 2014   #3

Windows 7

Can anyone help me please. Thank you.
My System SpecsSystem Spec

28 Jan 2014   #4

Windows 10

Hello and welcome to SF dmaco :), I'm sorry about the delay.

A single dump is not much to go on, please stop using Ccleaner for the duration of the troubleshooting
procedure as it deletes the dump files which we need in order to get a sense as to what is going on.

The bugcheck code you're experiencing is a tricky one as we don't have access to Microsoft
private symbols (), but it is in line with your description, 0x9F 1st parameter = 4.

The call stack paints a picture with regards to the graphics layer.
Please update the intel iGPU and roll back the nVidia driver to a known good release.

Please follow this detailed quote and roll-back the driver to a known stable release.

Quote   Quote: Originally Posted by Arc View Post
Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Intel Update Utility;
Note   Note
It is possible that using this utility may cause a BSOD with cpudrv.sys, this is a known
bug and nothing to be worried about. But it is always wise to have a restore point ready -
System Restore Point - Create.

Test it again and post back with the results.
My System SpecsSystem Spec
29 Jan 2014   #5

Windows 7

Thanks for your details reply.
I do everything as you said:

3D Vision Control Driver - not listed
3D Vision Driver - removed
Graphics Driver - removed
HD Audio Driver - removed
PhysX - removed
nvidia Update - not listed

Cleaned the driver in safe-mode via DDU.

But while installing: 314.22 WHQL. I get the following screen:

I will see if removing the nvidia drivers will make any difference to my BSOD, and report back.
Thank you,
My System SpecsSystem Spec
30 Jan 2014   #6

Windows 7

I've no idea what to do now, i'm without my second monitor now as can't install the driver.
Any ideas?
My System SpecsSystem Spec
30 Jan 2014   #7

Windows 10

Quote   Quote: Originally Posted by dmaco View Post

I will see if removing the nvidia drivers will make any difference to my BSOD, and report back.
Thank you,
Hello Darren :).

Did you download the driver for the link I provided (implanted inside the quote)?
The nVidia install will fail to recognize the hardware if Windows can't recognize its driver is missing,
please post a picture of the Device Manager and a new instance of the MSINFO32 file.

Please upload the MSINFO32 file:

Start → Run → type MSINFO32 then hit Enter.
In MSINFO32 go to, File → Save → name it your user-name.
Once the file is saved right click it and choose Send toCompressed (zipped) folder.

Attach the files in your next post.
My System SpecsSystem Spec
31 Jan 2014   #8

Windows 7

Hi, thanks for the reply. I did instal the driver you implanted inside the quote, thus the screenshot i posted, was from THAT driver.
Since that didn't work, and i couldn't install it, i had no other choice but to install the Dell Gforce driver from dell website: Driver Details | Dell US
(nVIDIA GeForce GT 525M/GT540M Graphics Driver)

... as i needed to get the second monitor working with my work, i can't operate without a second monitor, and the delay in your reply (i'm not complaining!) forced me to install the Dell Driver to get my machine to recognise my GForce Card so i could continue work. If i repeat it all again, i will be without my second monitor again, which i can't do at work.

When i done your previous steps, and tried to install the 314.22 WHQL driver, i got that failed message (screenshot) installing. When i looked at the Device Manager at that time, under displays, it only had the Intel HD Graphics 3000, ONLY, and NOT the Nvidia. See screen shot below.
Attached the and device-manager MSINFO32. Appreciate the help.

My System SpecsSystem Spec
31 Jan 2014   #9

Windows 10

Hmm, I hate it when OEM's do that!
Well for the time being it is a waiting game, post back if new BSOD's happen.
Please post them following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
01 Feb 2014   #10

Windows 7

Hi thanks for reply.
314.22 WHQL. is now installed.
BSOD logs attached like before. I do not get a BSOD any more, but on startup or resume from sleep or hibernate, just gives me a blank (black) screen and seem to hang. Doesn't boot then. I have to force shutdown to get the system booting again. I think the 314 version of the driver is actually worse than what i had.
Logs attached as before.
My System SpecsSystem Spec

 Freeze/Crash on system on sleep/resume/restart/shutdown win7

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