BSOD error 0x00000116

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  1. Posts : 11
    Windows 7 Home Premium 64bit
       #1

    BSOD error 0x00000116


    Hello, getting frequent crashes that seem to point towards display problems. I have tried a few different driver versions, but it did not solve the issue.

    I ran memtest for 5~ hours, came back with 0 errors.

    There does not seem to be a specific issue causing them but it usually happens either when playing video games or watching videos, both offline and online, such as youtube or twitch.tv

    Another fact of note is about 2 weeks ago I had a RAM issue that was also causing BSOD, that time memtest found thousands of errors and removing 1 of the RAM chips fixed the issue.
      My Computer


  2. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #2

    Strange thing happened. I played Rift for 2~ hours without any crashes, then exited the game, opened firefox (more specifically this exact forum) and it crashed with seemingly the same error, but I'll attach this dump file just in case.

    While the game was running, the gpu temperature was around 60~65. Combined with the fact that it crashed after it was closed should rule out overheating/dust issues, right?
      My Computer


  3. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #3

    John,

    Run a stress test on the video card using this:

    NVIDIA/AMD Video Card - Test with OCCT
      My Computer


  4. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #4

    Golden said:
    John,

    Run a stress test on the video card using this:

    NVIDIA/AMD Video Card - Test with OCCT
    GPU: OCCT for 1 hour and GPU: MEMTEST 8 passes came out clean, no errors.
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    Which version number of the display driver is currently installed?
      My Computer


  6. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    Golden said:
    Which version number of the display driver is currently installed?
    Currently v269.03. I'm aware that they're very old, but thought I'd try them anyway, as that's what the Dell site suggests for my laptop. I've also tried the newest ones v332.21 as well as slightly older v327.23.

    Did not seem make a difference, but if it matters at all, v327.23 did last a few days without any crashes until it started crashing again.
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

    Try this:
    Drivers | GeForce
      My Computer


  8. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Golden said:
    Did it, but it crashed again today.
      My Computer


  9. Posts : 11
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Any more suggestions? Still crashing on a daily basis
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800a32e010, fffff8800fa470dc, ffffffffc000009a, 4}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+9a30dc )
    
    Followup: MachineOwner
    ---------
    WinDBG still highlights a video problem - its not exactly a driver issue, simply the card restting itself for some reason. At this stage, the only thing I can suggest is to double-check the cleanliness of the card (no dust etc.) andto ensure it gets adequate cooling (try removing a panel from the side of the case to ensure adequate airflow).
      My Computer


 
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