BSOD memory management


  1. Posts : 5
    Windows 7 ultimate 64 bit
       #1

    BSOD memory management


    Hi,

    I am currently having a few issues with my custom built PC, it is blue screening a lot over the past month however I cannot seem to figure out what is causing the problem.

    I am getting the code 1a, which it's saying memory management BSOD, I have ran the windows memory test and memtest86 with no errors showing, I am in the middle of scanning the PC with the sf diagnosis tool and will post the results after it's completed, I will also post the dump files one the PC has finishing scanning.

    Also my PC is randomly lagging/freezing, I would be in the middle of doing something and everything freezes, sound, video,mouse everything just freezes and then comes back, Sometimes it will blue screen but not very often.

    CPU i7-3770k
    Motherboard : gigabyte z77-ud3h
    Memory: 8gb
    Graphics card : GTX 660ti
    Hard drives:
    2x1TB SATA Hard drives Western Digital
    1x120GB solid state drive sandisk

    OS windows 7 ultimate 64 bit

    *** Files Attached ***

    Any help or suggestion would be greatly appreciated

    Regards
    Keith
    Last edited by Synpredator; 26 Jan 2014 at 08:47. Reason: Uploading the Logs
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi Synpredator.

    Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    If there is any further BSODs after updating to Service Pack 1, let us know.
    ____________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {41284, 4b42001, 5138, fffff70001080000}
    
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041284, A PTE or the working set list is corrupt.
    Arg2: 0000000004b42001
    Arg3: 0000000000005138
    Arg4: fffff70001080000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41284
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80003d20c53 to fffff80003ccc880
    
    STACK_TEXT:  
    fffff880`0889f0f8 fffff800`03d20c53 : 00000000`0000001a 00000000`00041284 00000000`04b42001 00000000`00005138 : nt!KeBugCheckEx
    fffff880`0889f100 fffff800`03d3f473 : fffffa80`057668a0 93800001`d222e867 00000000`04b41000 d0f00001`47bac867 : nt! ?? ::FNODOBFM::`string'+0x4a13
    fffff880`0889f140 fffff800`03cff9c9 : fffffa80`00000000 00000000`04c23fff fffff880`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x32c3b
    fffff880`0889f300 fffff800`03fe0e90 : fffffa80`071775c0 0007ffff`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
    fffff880`0889f420 fffff800`03fe129b : fffff880`00000000 00000000`04b30000 fffffa80`00000001 fffff960`00186200 : nt!MiUnmapViewOfSection+0x1b0
    fffff880`0889f4e0 fffff800`03ccbad3 : fffff900`c6044ef8 00000000`00000000 fffffa80`06c7b060 00000000`00000000 : nt!NtUnmapViewOfSection+0x5f
    fffff880`0889f530 fffff800`03cc8070 : fffff960`001872c2 00000000`00000001 00000000`00000000 fffff900`c5efecd0 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`0889f6c8 fffff960`001872c2 : 00000000`00000001 00000000`00000000 fffff900`c5efecd0 00000000`00000001 : nt!KiServiceLinkage
    fffff880`0889f6d0 fffff960`0018f53d : 00000000`00000000 fffff880`00000001 fffff900`c5efecd0 fffff900`00000000 : win32k!SURFACE::bDeleteSurface+0x3a2
    fffff880`0889f820 fffff960`00186b1c : 00000000`00000c84 fffff880`0889fb00 fffff900`c6057a10 fffff880`00000000 : win32k!NtGdiCloseProcess+0x2c9
    fffff880`0889f880 fffff960`00186263 : fffffa80`0a7d3000 fffff880`0889fbe0 00000000`00000000 fffffa80`06c7b060 : win32k!GdiProcessCallout+0x200
    fffff880`0889f900 fffff800`03fabccd : fffffa80`0a7d3090 00000000`00000000 00000000`00000000 fffffa80`0737bb60 : win32k!W32pProcessCallout+0x6b
    fffff880`0889f930 fffff800`03f85fe1 : 00000000`c0000005 00000000`c0000001 fffffa80`78457300 00000000`00000000 : nt!PspExitThread+0x561
    fffff880`0889f9f0 fffff800`03ca9353 : 00000000`00000100 fffffa80`0737bc20 00000000`00000001 fffff800`03cd3bfd : nt!PsExitSpecialApc+0x1d
    fffff880`0889fa20 fffff800`03ca9790 : 00000000`00000000 fffff880`0889faa0 fffff800`03f86068 00000000`00000001 : nt!KiDeliverApc+0x2eb
    fffff880`0889faa0 fffff800`03ccbb77 : fffffa80`0737bb60 00000000`000004b0 00000000`00000000 fffffa80`07452ef0 : nt!KiInitiateUserApc+0x70
    fffff880`0889fbe0 00000000`75492dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
    00000000`0446ed58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75492dd9
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k!SURFACE::bDeleteSurface+3a2
    fffff960`001872c2 e9d6010000      jmp     win32k!SURFACE::bDeleteSurface+0x57d (fffff960`0018749d)
    
    SYMBOL_STACK_INDEX:  8
    
    SYMBOL_NAME:  win32k!SURFACE::bDeleteSurface+3a2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5130212e
    
    IMAGE_VERSION:  6.1.7600.17266
    
    FAILURE_BUCKET_ID:  X64_0x1a_41284_win32k!SURFACE::bDeleteSurface+3a2
    
    BUCKET_ID:  X64_0x1a_41284_win32k!SURFACE::bDeleteSurface+3a2
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x1a_41284_win32k!surface::bdeletesurface+3a2
    
    FAILURE_ID_HASH:  {9ac43fff-7ae1-917f-1cb6-5404190ed9bb}
    
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 5
    Windows 7 ultimate 64 bit
    Thread Starter
       #3

    Hi,

    I thought it was installed, However I have found it was hidden so I must have mistakenly hidden it. Thank you

    I will update if any more BSOD
      My Computer


  4. Posts : 5
    Windows 7 ultimate 64 bit
    Thread Starter
       #4

    Arc said:
    Hi Synpredator.

    Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    If there is any further BSODs after updating to Service Pack 1, let us know.
    ____________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1A, {41284, 4b42001, 5138, fffff70001080000}
    
    Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3a2 )
    
    Followup: MachineOwner
    ---------
    
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041284, A PTE or the working set list is corrupt.
    Arg2: 0000000004b42001
    Arg3: 0000000000005138
    Arg4: fffff70001080000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41284
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff80003d20c53 to fffff80003ccc880
    
    STACK_TEXT:  
    fffff880`0889f0f8 fffff800`03d20c53 : 00000000`0000001a 00000000`00041284 00000000`04b42001 00000000`00005138 : nt!KeBugCheckEx
    fffff880`0889f100 fffff800`03d3f473 : fffffa80`057668a0 93800001`d222e867 00000000`04b41000 d0f00001`47bac867 : nt! ?? ::FNODOBFM::`string'+0x4a13
    fffff880`0889f140 fffff800`03cff9c9 : fffffa80`00000000 00000000`04c23fff fffff880`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x32c3b
    fffff880`0889f300 fffff800`03fe0e90 : fffffa80`071775c0 0007ffff`00000000 00000000`00000000 00000000`00000000 : nt!MiRemoveMappedView+0xd9
    fffff880`0889f420 fffff800`03fe129b : fffff880`00000000 00000000`04b30000 fffffa80`00000001 fffff960`00186200 : nt!MiUnmapViewOfSection+0x1b0
    fffff880`0889f4e0 fffff800`03ccbad3 : fffff900`c6044ef8 00000000`00000000 fffffa80`06c7b060 00000000`00000000 : nt!NtUnmapViewOfSection+0x5f
    fffff880`0889f530 fffff800`03cc8070 : fffff960`001872c2 00000000`00000001 00000000`00000000 fffff900`c5efecd0 : nt!KiSystemServiceCopyEnd+0x13
    fffff880`0889f6c8 fffff960`001872c2 : 00000000`00000001 00000000`00000000 fffff900`c5efecd0 00000000`00000001 : nt!KiServiceLinkage
    fffff880`0889f6d0 fffff960`0018f53d : 00000000`00000000 fffff880`00000001 fffff900`c5efecd0 fffff900`00000000 : win32k!SURFACE::bDeleteSurface+0x3a2
    fffff880`0889f820 fffff960`00186b1c : 00000000`00000c84 fffff880`0889fb00 fffff900`c6057a10 fffff880`00000000 : win32k!NtGdiCloseProcess+0x2c9
    fffff880`0889f880 fffff960`00186263 : fffffa80`0a7d3000 fffff880`0889fbe0 00000000`00000000 fffffa80`06c7b060 : win32k!GdiProcessCallout+0x200
    fffff880`0889f900 fffff800`03fabccd : fffffa80`0a7d3090 00000000`00000000 00000000`00000000 fffffa80`0737bb60 : win32k!W32pProcessCallout+0x6b
    fffff880`0889f930 fffff800`03f85fe1 : 00000000`c0000005 00000000`c0000001 fffffa80`78457300 00000000`00000000 : nt!PspExitThread+0x561
    fffff880`0889f9f0 fffff800`03ca9353 : 00000000`00000100 fffffa80`0737bc20 00000000`00000001 fffff800`03cd3bfd : nt!PsExitSpecialApc+0x1d
    fffff880`0889fa20 fffff800`03ca9790 : 00000000`00000000 fffff880`0889faa0 fffff800`03f86068 00000000`00000001 : nt!KiDeliverApc+0x2eb
    fffff880`0889faa0 fffff800`03ccbb77 : fffffa80`0737bb60 00000000`000004b0 00000000`00000000 fffffa80`07452ef0 : nt!KiInitiateUserApc+0x70
    fffff880`0889fbe0 00000000`75492dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
    00000000`0446ed58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75492dd9
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    win32k!SURFACE::bDeleteSurface+3a2
    fffff960`001872c2 e9d6010000      jmp     win32k!SURFACE::bDeleteSurface+0x57d (fffff960`0018749d)
    
    SYMBOL_STACK_INDEX:  8
    
    SYMBOL_NAME:  win32k!SURFACE::bDeleteSurface+3a2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: win32k
    
    IMAGE_NAME:  win32k.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5130212e
    
    IMAGE_VERSION:  6.1.7600.17266
    
    FAILURE_BUCKET_ID:  X64_0x1a_41284_win32k!SURFACE::bDeleteSurface+3a2
    
    BUCKET_ID:  X64_0x1a_41284_win32k!SURFACE::bDeleteSurface+3a2
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x1a_41284_win32k!surface::bdeletesurface+3a2
    
    FAILURE_ID_HASH:  {9ac43fff-7ae1-917f-1cb6-5404190ed9bb}
    
    Followup: MachineOwner
    ---------
    Hi,

    I have tried installing sp1 but I keep getting BS with the error pxhlpa64.sys and I have to keep repairing just to run the pc again.

    Any idea ?
      My Computer


  5. Posts : 5
    Windows 7 ultimate 64 bit
    Thread Starter
       #5

    Updated SF Logs


    See attached logs for the blue screens im having.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    PxHlpa64.sys is used by Adobe Lightroom, iTunes and Sony Vegas Pro. Some more info is available here: pxHelp20.sys programs . It is some driver that monitors your Optical Disc Drive externally in a way that is conflicting with the system.

    Either uninstall them all, or update them all.

    If nothing is changed after updating, uninstallation will be required.
      My Computer


 

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