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Windows 7: BSOD's happening almost every day, unsure of what issue is exactly

26 Jan 2014   #1
webinar00

Win 7 x64
 
 
BSOD's happening almost every day, unsure of what issue is exactly

Hello,

First of all, thank you to everyone who actually takes the time to help out here, really cool that you can get individual help relating to BSOD issues.

Attached is the diagnostic information, any help is appreciated! It seems like the PAGE FAULT IN NON PAGED AREA and MEMORY_MGMT errors happen the most often.

Thanks,

Chris


My System SpecsSystem Spec
.
26 Jan 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff6c0000fbd28, 0, fffff800037aa3b6, 5}


Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiGetWorkingSetInfo+286 )

Followup: MachineOwner
---------
Run MemTest86+ for a minimum of 8 passes or until errors appear.

RAM - Test with Memtest86+
My System SpecsSystem Spec
30 Jan 2014   #3
webinar00

Win 7 x64
 
 

Thanks Golden,

I went ahead and ran the test, I found some errors then went through my individual ram sticks one by one until I found which was generating the errors, and removed that stick. I think the PC is at least a bit more stable now, but I did just have another BSOD with the error "Bug Code USB Driver"

This happens somewhat often as well, I typically notice this when the Skype program freezes/hangs, then I cannot end it at all from the task manager, and am required to reboot the computer. During the reboot process, it will then get the BSOD before it fully completes. I also have seen this "Bug Code USB Driver" BSOD error show up randomly in the past, without me trying to initiate a reboot first.

Do you happen to have any additional insight on what could be causing this? Is it one of my drivers related to skype? A USB webcam issue perhaps?

Thanks a lot in advance!
My System SpecsSystem Spec
.

31 Jan 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Very likely it is the webcam driver. To be sure, locate the latest .dmp file and upload it here so I can have a look for you.
My System SpecsSystem Spec
31 Jan 2014   #5
webinar00

Win 7 x64
 
 

Hey Golden,

Thanks again for your your help. Attached is the latest file you requested, crashes are definitely happening less now.. but it'd be awesome to make sure everything is fully stable again. Please let me know if you find any useful information from this.
My System SpecsSystem Spec
31 Jan 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, b, fffffa800721e2c0}
Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
--------
Its definitely a USB driver issue, but unfortunately its a 3rd party driver I can't isolate in WinDBG.

Does this occur if no other USB devices (except mouse and keyboard) are attached? If so, its highly likely its the webcam - what make and model is it?
My System SpecsSystem Spec
31 Jan 2014   #7
webinar00

Win 7 x64
 
 

It is a Logitech C910. I tried checking for updated drivers but it is up to date apparently.

The other step I tried was deleting some of my USB drivers from Device Manager and restarting my computer. So far there haven't been any crashes since the last one, but I wouldn't be surprised if it happened again.
My System SpecsSystem Spec
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 BSOD's happening almost every day, unsure of what issue is exactly




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