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Windows 7: Computer freezing help

31 Jan 2014   #11
Thedoctor44

 

I ran windows update and it didn't freeze for a while but it blue screened. Unfortunately it didn't create a .dmp file for some strange reason but I took a picture of the BSOD which said:

*** STOP: 0x0000007F (0x0000000000000008, 0x0000000080050033, 0x00000000000406f8, 0xFFFFF8800337BA8A)

*** nvlddmkm.sys - Address FFFFF8800337BA8A base at FFFFF880032B1000, DateStamp 52b326bc

Collecting data for crash dump ...

Then it just froze there for ages. I used the SF Diagnostics tool however and I will attach a compressed file.


My System SpecsSystem Spec
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31 Jan 2014   #12
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Re-Install the driver for your NVidia graphics card.
Latest NVIDIA ForceWare Video Drivers Windows 7

Make sure you system is configured to collect mini dumps.

Dump Files - Configure Windows to Create on BSOD

If you have another BSOD...

Blue Screen of Death (BSOD) Posting Instructions

Post it in this thread. :)
My System SpecsSystem Spec
31 Jan 2014   #13
Thedoctor44

 

Quote   Quote: Originally Posted by Britton30 View Post
Re-Install the driver for your NVidia graphics card.
Latest NVIDIA ForceWare Video Drivers Windows 7

Make sure you system is configured to collect mini dumps.

Dump Files - Configure Windows to Create on BSOD

If you have another BSOD...

Blue Screen of Death (BSOD) Posting Instructions

Post it in this thread. :)
Will do but there's one thing I would like to know, what's the best way to remove and re-install Nvidia graphics drivers? I've been told do it this way or that way by many people I don't know which way is best. I've used third party programs that 'removes driver files completely' like Driver Sweeper that crashes and causes a lot of problems to the point of re-installing windows. So I'm quite reluctant as to how to remove these drivers, especially when using third party software. Is there an easy way on how to remove drivers without using programs like Driver Sweeper?
Thanks
My System SpecsSystem Spec
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31 Jan 2014   #14
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Sure, use the Clean Install option from the NVidia driver installer, it should get rid of the old bits of the driver.

I've used the older Driver Sweeper mentioned in the tut with no issues.
My System SpecsSystem Spec
31 Jan 2014   #15
Thedoctor44

 

Quote   Quote: Originally Posted by Britton30 View Post
Sure, use the Clean Install option from the NVidia driver installer, it should get rid of the old bits of the driver.

I've used the older Driver Sweeper mentioned in the tut with no issues.
do I need to go into the control panel and remove them from there first? Or just download the installer and select clean install?


Bit of a stupid question... I have no idea why I put that. hahah
I'll get right on it and let you know if anything else happens.
My System SpecsSystem Spec
31 Jan 2014   #16
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I would use the clean option from NVidia. Using the CP you may have to reboot and w7 would try to install a driver itself.
My System SpecsSystem Spec
02 Feb 2014   #17
Thedoctor44

 

Quote   Quote: Originally Posted by Britton30 View Post
I would use the clean option from NVidia. Using the CP you may have to reboot and w7 would try to install a driver itself.
I formatted my hard drive and I installed my motherboard drivers from the disc and installed the same Nvidia driver. It still freezes, I'm thinking could it be the graphics driver version? 332.21?
My System SpecsSystem Spec
05 Feb 2014   #18
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Sorry I missed your last post for two days.

Drivers, especially GPU drivers, can and do cause problems sometimes, you might try a version, or two, older drivers and see if it helps. I'm using 327.23 with my 650Ti Boost.
My System SpecsSystem Spec
07 Feb 2014   #19
Thedoctor44

 

Sorry I didn't get back to you. I haven't had problems until earlier today. It blue screened then restarted on it's own without creating a .dmp file even though my settings have been set to not restart and to create a small memory dump.

I then got a blue screen that created a dump file.

I decided to install the 327.23 drivers and it caused the second blue screen so it didn't help.

I've used the SF diagnostics tool. here's the upload:
My System SpecsSystem Spec
07 Feb 2014   #20
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

OK, I'll ask for help from the BSOD Team, I don't read the dump files. :)
My System SpecsSystem Spec
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