Computer freezing help

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  1. Posts : 1,928
    Thread Starter
       #11

    I ran windows update and it didn't freeze for a while but it blue screened. Unfortunately it didn't create a .dmp file for some strange reason but I took a picture of the BSOD which said:

    *** STOP: 0x0000007F (0x0000000000000008, 0x0000000080050033, 0x00000000000406f8, 0xFFFFF8800337BA8A)

    *** nvlddmkm.sys - Address FFFFF8800337BA8A base at FFFFF880032B1000, DateStamp 52b326bc

    Collecting data for crash dump ...

    Then it just froze there for ages. I used the SF Diagnostics tool however and I will attach a compressed file.
      My Computer


  2. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #12

    Re-Install the driver for your NVidia graphics card.
    Latest NVIDIA ForceWare Video Drivers Windows 7

    Make sure you system is configured to collect mini dumps.

    Dump Files - Configure Windows to Create on BSOD

    If you have another BSOD...

    Blue Screen of Death (BSOD) Posting Instructions

    Post it in this thread. :)
      My Computer


  3. Posts : 1,928
    Thread Starter
       #13

    Britton30 said:
    Re-Install the driver for your NVidia graphics card.
    Latest NVIDIA ForceWare Video Drivers Windows 7

    Make sure you system is configured to collect mini dumps.

    Dump Files - Configure Windows to Create on BSOD

    If you have another BSOD...

    Blue Screen of Death (BSOD) Posting Instructions

    Post it in this thread. :)
    Will do but there's one thing I would like to know, what's the best way to remove and re-install Nvidia graphics drivers? I've been told do it this way or that way by many people I don't know which way is best. I've used third party programs that 'removes driver files completely' like Driver Sweeper that crashes and causes a lot of problems to the point of re-installing windows. So I'm quite reluctant as to how to remove these drivers, especially when using third party software. Is there an easy way on how to remove drivers without using programs like Driver Sweeper?
    Thanks
      My Computer


  4. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #14

    Sure, use the Clean Install option from the NVidia driver installer, it should get rid of the old bits of the driver.

    I've used the older Driver Sweeper mentioned in the tut with no issues.
      My Computer


  5. Posts : 1,928
    Thread Starter
       #15

    Britton30 said:
    Sure, use the Clean Install option from the NVidia driver installer, it should get rid of the old bits of the driver.

    I've used the older Driver Sweeper mentioned in the tut with no issues.
    do I need to go into the control panel and remove them from there first? Or just download the installer and select clean install?


    Bit of a stupid question... I have no idea why I put that. hahah
    I'll get right on it and let you know if anything else happens.
      My Computer


  6. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #16

    I would use the clean option from NVidia. Using the CP you may have to reboot and w7 would try to install a driver itself.
      My Computer


  7. Posts : 1,928
    Thread Starter
       #17

    Britton30 said:
    I would use the clean option from NVidia. Using the CP you may have to reboot and w7 would try to install a driver itself.
    I formatted my hard drive and I installed my motherboard drivers from the disc and installed the same Nvidia driver. It still freezes, I'm thinking could it be the graphics driver version? 332.21?
    Last edited by Thedoctor44; 02 Feb 2014 at 16:41.
      My Computer


  8. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #18

    Sorry I missed your last post for two days.

    Drivers, especially GPU drivers, can and do cause problems sometimes, you might try a version, or two, older drivers and see if it helps. I'm using 327.23 with my 650Ti Boost.
      My Computer


  9. Posts : 1,928
    Thread Starter
       #19

    Sorry I didn't get back to you. I haven't had problems until earlier today. It blue screened then restarted on it's own without creating a .dmp file even though my settings have been set to not restart and to create a small memory dump.

    I then got a blue screen that created a dump file.

    I decided to install the 327.23 drivers and it caused the second blue screen so it didn't help.

    I've used the SF diagnostics tool. here's the upload:
      My Computer


  10. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #20

    OK, I'll ask for help from the BSOD Team, I don't read the dump files. :)
      My Computer


 
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