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Windows 7: Random BSOD, attached SF Diagnostic Scan Log

28 Jan 2014   #1

Windows 7 Home Premium x64
Random BSOD, attached SF Diagnostic Scan Log

Haven't actaully seen this computer BSOD for me, but the customer has told me has done so. I have checked the event viewer and seen logs of the computer has unexpectedly shutdown. No information there to say why. I ran a Surface scan on the Hard Drive to check for bad sectors, none was found. HD Sentinel says HD is 100% healthly. I also ran HotCPU benchmark software to put the computer under heavy load to see what fails. No errors found. So I've come here. I've attached a SF Diagnostic Scan log.

My System SpecsSystem Spec
28 Jan 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

AVG is contributing to your BSOD's. Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

ASACPI.sys Mon Mar 28 08:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
Driver Reference Table - ASACPI.sys

wdcsam64.sys Wed Apr 16 14:39:08 2008 (4805BB2C)
Western Digital SCSI Arcitecture Model (SAM) WDM driver [br] 2008 driver version has known BSOD issues in Windows
Driver Reference Table - wdcsam64.sys

nvm62x64.sys Sat Oct 18 03:01:06 2008 (48F8FD12)
nVidia Ethernet Networking Driver (nForce chipset driver)
Driver Reference Table - nvm62x64.sys

lv302a64.sys Fri May 1 04:41:07 2009 (49FA2903)
Logitech Camera driver
Driver Reference Table - lv302a64.sys

lvrs64.sys Fri May 1 04:43:25 2009 (49FA298D)
Logitech Camera driver
Driver Reference Table - lvrs64.sys

LV302V64.SYS Fri May 1 04:43:26 2009 (49FA298E)
Logitech Camera driver
Driver Reference Table - LV302V64.SYS

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Run Disk Check on your Hard Drive(s): Disk Check

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test:

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sun Jan 19 14:35:44.282 2014 (UTC + 6:00)
System Uptime: 0 days 10:25:52.890
BugCheck A, {481887, 2, 0, fffff80002d25c0f}
Probably caused by : ntkrnlmp.exe ( nt!PpmSnapIdleAccumulation+af )
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Jan 16 04:35:00.080 2014 (UTC + 6:00)
System Uptime: 0 days 12:57:19.313
BugCheck 50, {fffff80004cd3608, 8, fffff80004cd3608, 2}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+43836 )
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Wed Jan 15 12:51:49.323 2014 (UTC + 6:00)
System Uptime: 7 days 1:28:48.081
BugCheck 3B, {c0000005, fffff80002e01357, fffff88006477e70, 0}
Probably caused by : ntkrnlmp.exe ( nt!ExFreePoolWithTag+277 )
PROCESS_NAME:  avgwdsvc.exe
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Wed Jan  8 11:21:42.575 2014 (UTC + 6:00)
System Uptime: 2 days 22:52:55.897
BugCheck 24, {1904fb, fffff88002e46318, fffff88002e45b70, fffff80002cfa3ae}
Probably caused by : ntkrnlmp.exe ( nt!IoAcquireCancelSpinLock+e )
PROCESS_NAME:  avgcsrva.exe
My System SpecsSystem Spec
30 Jan 2014   #3

Windows 7 Home Premium x64

Ok it took some time to complete all the steps but i have done all and abit extra malware removal.

Microsoft Security Essentials is now the running AV, I also have Malwarebytes Free Antimalware installed too for user weekly scans. Web of trust Addon is install on each browser.
I've downloaded what i believe is the newer driver for the Asus ATK0100 ACPI Utility. Installed The lastest SES Western Digital HD Driver for the Portable HD. Also did a windows update that had the updated drivers for the Nvidia Ethernet Networking, and the Logitech Camera.
I then installed Revo Uninstaller and removed some malware type programs in advanced mode.
Ran TDSSKiller, ESET Online scanner, and some other scanners of my choice (RKill, HitmanPro, RogueKiller, AdwCleaner, Junkware Removal Tool). Remove all infections they found.
Ran a System File Check SFC, it found no errors.
Performed a Disk Check, had to restart computer for it to work on bootup.
Took a screenshot of the Hard Drive with Crystal Disk Info and attached it to this post.
Ran Tests with Seatools.
Installed Speccy and all temperatures looked fine, in the green, 32-38 degrees Celsius.

I'm now going to run's Windows Repair AIO.
My System SpecsSystem Spec


 Random BSOD, attached SF Diagnostic Scan Log

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