BSOD playing all games, dxgkrnl/atikmpag/dxgmms1


  1. Posts : 3
    Windows 7 Home 64 bit
       #1

    BSOD playing all games, dxgkrnl/atikmpag/dxgmms1


    I get a BSOD during every game I play (Napoleon TW, Rome 2 TW, Mirror's Edge, Just Cause 2 single player) It takes longer in some games than others. I can play for an hour in JC2, for example, but only a few minutes of Napoleon before I crash.

    I have updated my GPU drivers and motherboard bios, expanded atikmdag/pag.sy_ via the CMD console, and run Furmark with no problems for 20 minutes. I even plugged my computer directly into the wall to rule out my surge protector. I have deleted every trace of my old AMD drivers through the registry editor and downloaded the latest drivers from the website. I also ran memtest86+ for two hours without any errors. I would greatly appreciate any help.

    System specs:

    I built my computer in August of 2013 with all new hardware.
    MSI B-75A-G43 motherboard
    Intel i5 3350p processor
    AMD Radeon 7770 GPU
    XFX 550watt power supply
    MEM 4Gx2|CORSAIR CML8GX3M2A1600C9 R
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi Hextall27.

    You are having stop 0x116 BSODs (display/graphics related) irrespective of the display driver version. So apparently the reason is not the driver.

    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    Also let us know the wattage of your PSU.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Let us know the results.
    __________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80078b24e0, fffff88002c3ad88, 0, 2}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+bd88 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80078b24e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88002c3ad88, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+bd88
    fffff880`02c3ad88 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    fffff880`03ee8888 fffff880`02d2c140 : 00000000`00000116 fffffa80`078b24e0 fffff880`02c3ad88 00000000`00000000 : nt!KeBugCheckEx
    fffff880`03ee8890 fffff880`02d2be4a : fffff880`02c3ad88 fffffa80`078b24e0 fffffa80`07804450 fffffa80`0907d010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`03ee88d0 fffff880`0fdc4f13 : fffffa80`078b24e0 00000000`00000000 fffffa80`07804450 fffffa80`0907d010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`03ee8900 fffff880`0fdeecf1 : 00000000`ffffffff 00000000`0001764a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`03ee89e0 fffff880`0fded437 : 00000000`00000102 00000000`00000000 00000000`0001764a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`03ee8a10 fffff880`0fdc02d2 : ffffffff`ff676980 fffffa80`0907d010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`03ee8ab0 fffff880`0fdecff6 : 00000000`00000000 fffffa80`07932a70 00000000`00000080 fffffa80`0907d010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`03ee8bc0 fffff800`031142ea : 00000000`fffffc32 fffffa80`0812fb50 fffffa80`066a5040 fffffa80`0812fb50 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`03ee8c00 fffff800`02e688e6 : fffff800`02ff2e80 fffffa80`0812fb50 fffff800`03000cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`03ee8c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+bd88
    fffff880`02c3ad88 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+bd88
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  52a231d9
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys
    
    FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm atikmpag
    start             end                 module name
    fffff880`02c2f000 fffff880`02ccf000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Sat Dec 07 01:51:45 2013 (52A231D9)
        CheckSum:         0009FEFF
        ImageSize:        000A0000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 3
    Windows 7 Home 64 bit
    Thread Starter
       #3

    Thank you for your reply.

    1. I am not overclocking any components of my PC, so that isn't the issue.

    2. I have a 550 watt XFX power supply. eXtreme Power Supply Calculator recommends 278 watts for my PC, so I don't think that is the problem.

    3. The computer is not running hot. Using speedfan and speccy on separate occasions, my components run between 20-30C at idle, and between 30-38C during normal usage. My GPU goes up to between 50 and 60C during gaming, so I don't think that heat is the problem.

    4. I ran furmark for 20 minutes a few days ago and again for an hour today. My GPU did not exceed 70C and it did not crash.

    I am at a complete loss. The crashes only come a few minutes into playing any game. I can watch videos or run furmark without issue. Is there anything else you can suggest? I would gladly format my hard drive, but according to the following post a fresh install doesn't help the problem. (Annoying BSOD and driver crash (dxgkrnl.sys+5d140) - Radeon - Graphics & Displays)
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Screenshot of Speccy and Furmark is needed to support your statements.
      My Computer


  5. Posts : 3
    Windows 7 Home 64 bit
    Thread Starter
       #5

    The forum wouldn't allow me to upload the Speccy files, but I have jpg screenshots of furmark, speccy, and speedfan. They confirm the temps I posted previously.

    Speccy claims that my gpu is receiving .825 Volts, could this cause my problem?
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Can you run the 15 minutes full resolution benchmark test?

    Attachment 304055
      My Computer


 

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