Win7 constantly rebooting and recovering...can't get access to dumps

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  1. Duncs
    Posts : 29
    Windows 7 32bit
       New #1

    Win7 constantly rebooting and recovering...can't get access to dumps


    My Win7 PC is constantly rebooting after recovering from a serious error. It tells me to check dump files, but I can't get the viewer installed. I've tried installing the standalone debugging tools from Windows Driver Kit (WDK) and Debugging Tools for Windows (WinDbg) downloads, but installation always fails.

    I sometimes find that after the error has appeared, it seems to cycle through telling me that Internet Explorer has caused an issue, and won't let me continue without rebooting.

    It's getting to be annoying!
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Can you get to the desktop? Upload the dmp files here and we can have a look for you if you like?

    1. Download this .BAT file to your desktop

    Download


    2. Right-click the .BAT file and 'Run as Administrator'
    3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

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  4. Duncs
    Posts : 29
    Windows 7 32bit
    Thread Starter
       New #3

    Cheers Golden.

    I'll do it later tonight, UK time.
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  6. Duncs
    Posts : 29
    Windows 7 32bit
    Thread Starter
       New #4

    .zip attached


    Golden, the .zip file is attached...hope it makes sense to somebody!
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  7. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #5

    I'll have a look at it this evening when I'm home from work.
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  8. Duncs
    Posts : 29
    Windows 7 32bit
    Thread Starter
       New #6

    Cheers
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  10. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #7

    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41287, 7fffffe8, 0, 0}

Unable to load image cbfs4.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cbfs4.sys
*** ERROR: Module load completed but symbols could not be loaded for cbfs4.sys
Probably caused by : cbfs4.sys ( cbfs4+32412 )

Followup: MachineOwner
---------
    Duncan, please check for updates to the CallBack File System software:
    https://www.eldos.com/cbfs/download-release.php

    FYI : seems to be a very recent problem - see developers forum:
    https://www.eldos.com/forum/read.php?FID=13&TID=5009
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  11. Duncs
    Posts : 29
    Windows 7 32bit
    Thread Starter
       New #8

    Many thanks Golden. I'll look at it later when I get home from work.

    On an aside...what can I use to view the dump files? I can't get the Windows Debugger to install, from the link on the MS website.
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  12. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #9

    WinDBG is certainly the tool to use.

    See if this helps:
    WinDBG: The very basics
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  13. Duncs
    Posts : 29
    Windows 7 32bit
    Thread Starter
       New #10

    Golden said:
    WinDBG is certainly the tool to use.

    See if this helps:
    WinDBG: The very basics
    At last...got it installed. Eldos advise that it's Boxcryptor that's causing the issue, and I should contact them. So, e-mail to them.

    Cheers for all your help Golden. Much appreciated

    Duncs
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