BSOD after installing network drivers

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  1. Posts : 15
    Windows 7
       #1

    BSOD after installing network drivers


    Dear Sir,

    1st I used SF_Diagnostic_Tool to create log file but there was no files comming to my desktop (however my %userprofile%\Desktop is accessible)

    Then I used 2nd option SF_Debug_Tool v1.1 and created dump files which I am attaching herewith.
    Kindly help me to diagnose the BSOD

    Regards


    Aabid Hashmi
    Last edited by Brink; 01 Feb 2014 at 00:00. Reason: removed email address so it doesn't get spammed to death
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    Hi aabidhashmi :).

    All the BugChecks are the same and portraying the issue to be with the network adapter
    and an internet security software.

    Please update the Intel(R) 82579V Gigabit Network Connection driver:
    Code:
    lmvm e1c6232
    Browse full module list
    start    end        module name
    91577000 915d9000   e1c6232    (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\e1c6232.sys
        Image name: e1c6232.sys
        Browse all global symbols  functions  data
        Timestamp:        Fri Mar 16 05:54:12 2012



    Please remove Quick Heal:
    Code:
    c:\program files\quick heal\quick heal total security\



    Are you using this adapter at times?
    Code:
    D-Link DWA-525 Wireless N 150 Desktop Adapter   PCI\VEN_1814&DEV_3060&SUBSYS_3C041186&REV_00\5&211B8D2F&0&1000E0
    This device is disabled.
      My Computer


  3. Posts : 15
    Windows 7
    Thread Starter
       #3

    Thanks bro for help

    And I am not using that WiFi Card (D-Link) hence disabled
    Is there any problem due to this ?
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    aabidhashmi said:
    Thanks bro for help

    And I am not using that WiFi Card (D-Link) hence disabled
    Is there any problem due to this ?
    No, just wanted to clear that up :).

    Post back with the results.
      My Computer


  5. Posts : 15
    Windows 7
    Thread Starter
       #5

    OK
    Thanks bro.

    One more thing, can you help me why SF_Diagnostic_Tool didn't worked on my system (due to which I had to used 2nd option SF_Debug_Tool v1.1) ?

    Also can we add each other on any social networking site ?
    Thanks
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    aabidhashmi said:
    OK
    Thanks bro.

    One more thing, can you help me why SF_Diagnostic_Tool didn't worked on my system (due to which I had to used 2nd option SF_Debug_Tool v1.1) ?

    Also can we add each other on any social networking site ?
    Thanks
    Maybe you didn't run it as administrator? | Run as Administrator

    No I'm sorry, nothing personal of course :).
      My Computer


  7. Posts : 15
    Windows 7
    Thread Starter
       #7

    No
    I did it using "Run as Administrator"
    I am habitual of this command for most applications.
      My Computer


  8. Posts : 3,056
    Windows 10
       #8

    aabidhashmi said:
    No
    I did it using "Run as Administrator"
    I am habitual of this command for most applications.
    Did it spit out an error code?
    Sometimes it can take 20 minutes to collect all of the files you may not have waited long enough.
    Either way it is not the issue, OPTION TWO of the posting instructions is equally as informative.

    Have you managed to complete the steps I suggested?
      My Computer


  9. Posts : 15
    Windows 7
    Thread Starter
       #9

    I wait for all process to complete and a message was came for log files on desktop (as described in SF Tool post)
    Anyway, I installed the latest drivers from Intel.
    Now, I will observe and let you know if any issue arrived.
    Thanks a lot.
      My Computer


  10. Posts : 15
    Windows 7
    Thread Starter
       #10

    BSOD after installing network drivers


    Hi YoYo155 Bro.

    I updated the LAN drivers but not removed QuickHeal.
    The BSOD is happened again today
    I am attaching the SF Tool report here.
    I am also going to remove QuickHeal, but I am using QuickHeal since last 2 years so I doubt that QH is not the real culprit.
    Please help.
      My Computer


 
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