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BSOD while using Google chrome
Hi,
Iam experiencing BSOD quite frequently while using Google Chrome. I am attaching the debug files zip. Please look into it and provide me some help.
Thanks
Sridhar
Hi,
Iam experiencing BSOD quite frequently while using Google Chrome. I am attaching the debug files zip. Please look into it and provide me some help.
Thanks
Sridhar
Welcome Sridhar :).
No dump files are present in the folder, you can manually check the minidump folder.
If dump files are present in that folder copy them to the Desktop, zip and upload in your next post.Code:C:\Windows\minidump
Please follow this tutorial and make sure that dump files are properly configured.
- Dump Files - Configure Windows to Create on BSOD
- Please configure Minidumps (6).
Please update to Service Pack 1:
Thanks for the welcome, YOYO155! :)
This is the crash report that I see after the restart happens. I have attached the minidump files as mentioned by you. Your help regarding this problem is appreciated.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8001FA74E0
BCP2: FFFFF88003E27CB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\020214-17222-01.dmp
C:\Users\Sridhar\AppData\Local\Temp\WER-471637-0.sysdata.xml
Thanks
Sridhar
What you're experiencing is called a TDR (Timeout Detection Recovery) is not a bugcheck in the true sense in that somethingCode:VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed.
has went terribly wrong in the kernel which forced the machine to crash.
The driver is very old!Code:BugCheck 116, {fffffa8001fa74e0, fffff88003e27cb0, 0, 2} Unable to load image igdkmd64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for igdkmd64.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys Probably caused by : igdkmd64.sys ( igdkmd64+23cb0 )
Code:lmvm igdkmd64 Browse full module list start end module name fffff880`03e04000 fffff880`043d7500 igdkmd64 T (no symbols) Loaded symbol image file: igdkmd64.sys Image path: igdkmd64.sys Image name: igdkmd64.sys Browse all global symbols functions data Timestamp: Wed May 06 21:22:19 2009
Please update it using this online utility:
Also please update to SP1 as mentioned in me previous post #2.
Thank you! I will let you know how it goes :)
Hi YoYo155,
I updated the old drivers as you suggested. I have been using Chrome since then and there are no crashes. Thanks so much for your help!
Sridhar
Hi YoYo ,
I have been facing this problem for few months now and now it has become more frequent , my machine hangs or I get BSOD while using chrome.
I'd be grateful if you can help me resolve this issue .
Attaching the complete file dump from SF diagnostic tool.
Much Thanks
Manideep
Last edited by manideep007; 03 Oct 2014 at 00:22. Reason: Uploaded the complete package from Diagnostic tool.