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Windows 7: BSOD Playing Planetside 2, error 0x00000124

02 Feb 2014   #1

Windows 7 Home Premium 64bit
BSOD Playing Planetside 2, error 0x00000124


So recently I've been getting BSOD while playing Planetside 2. Last week my friend and I PCs both crashed while playing DayZ, however we didn't get a BSOD. The latest BSOD seems to be caused by ntoskrnl.exe+75b80.


My System SpecsSystem Spec
03 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 - What it means and what to try
Based on the bugchecks, I would recommend you follow and complete the steps given below:
1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

4. Run SFC /SCANNOW Command - System File Checker to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

9. Test and Diagnose RAM issues with RAM - Test with Memtest86+. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

10. Monitor hardware temperature for overheating issues with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:
My System SpecsSystem Spec
04 Feb 2014   #3

Windows 7 Home Premium 64bit

Thanks for the detailed response! I have a feeling that the BSOD was caused by my CPU multiplier being set to 42 (I have no idea how that happened as I didn't touch it). From my understanding a Haswell CPU will turbo-boost itself when underload and this is when the BSOD happened.
I'll follow those steps and see what happens. Thanks
My System SpecsSystem Spec


 BSOD Playing Planetside 2, error 0x00000124

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