BSOD problem

Page 1 of 5 123 ... LastLast

  1. Posts : 176
    Windows 7 Ultimate x64
       #1

    BSOD problem


    Hi,

    One day, my computer was working perfectly, next day I start computer, and I was not able to get to the Windows.
    I'm getting BSOD:



    Can someone help me to solve this problem because I don't have any idea what's going on?
    Thanks in advance for any suggestions and help.
    Last edited by zungul; 04 Feb 2014 at 18:04.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2
      My Computer


  3. Posts : 176
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hi.

    I read BSOD posting Instructins but I don't understand how this related to my problem,
    I cannot get into Windows because Of BSOD than how I can use "SF Diagnostic Tool" and "SF Debug Tool"?
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Can you boot into Safe Mode ?

    The driver that is failing is the Storage Controller. So if you cannot boot at all, in any mode, there is a mere possibility to salvage the windows installation.

    So if you can boot into safe mode, execute the SF Diag tool there and upload it. Even if you cannot access safe mode too, let us know that.
      My Computer


  5. Posts : 176
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Hi,

    This is my SF_Diagnostic_Tool Report: SF_06-02-2014.rar
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    First of all, you should install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    The BSOD is caused by JMicron JMB368 Controller.
    Code:
    BugCheck D1, {28, 9, 0, fffff8800103af3d}
    
    *** WARNING: Unable to verify timestamp for jraid.sys
    *** ERROR: Module load completed but symbols could not be loaded for jraid.sys
    Probably caused by : jraid.sys ( jraid+3f3d )
    
    Followup: MachineOwner
    ---------
    And it is too old.
    Code:
    fffff880`01042000 fffff880`01060000   jraid    T (no symbols)           
        Loaded symbol image file: jraid.sys
        Image path: \SystemRoot\system32\DRIVERS\jraid.sys
        Image name: jraid.sys
        Timestamp:        Fri Jul 17 21:01:50 2009 (4A609966)
        CheckSum:         00020723
        ImageSize:        0001E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it to the latest WHQL from ftp://driver.jmicron.com.tw/SATA_Controller/Windows/

    Depending on the age of the computer, it is difficult to say that it is the only issue there. Sol et us know how the computer is running after the driver update.
      My Computer


  7. Posts : 176
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Hi,

    Nothing changed for better !!!
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    zungul said:
    Hi,

    Nothing changed for better !!!
    Hi,

    Nothing is received form this post.

    You need to be elaborate and specific.
      My Computer


  9. Posts : 176
    Windows 7 Ultimate x64
    Thread Starter
       #9

    Hi,

    What do I have to specify. My situation is the like before. I'm getting BSOD with the same info.
    I updated everything what I was told, and nothing changed.

    P.S.

    When I tried to update (ftp://driver.jmicron.com.tw/SATA_Controller/Windows/ ) jraid,sys I've got a message:

    No JMmicron JMB36X SCSI adapter found! Setup program will terminate!
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    zungul said:
    Hi,
    When I tried to update (ftp://driver.jmicron.com.tw/SATA_Controller/Windows/ ) jraid,sys I've got a message:

    No JMmicron JMB36X SCSI adapter found! Setup program will terminate!
    Now that is odd, because that is the one which crashed and caused the BSOD.

    Get prepared for a clean install. Boot into the BIOS, and set the storage controller mode to AHCI. If there is any JMicron option, disable it.

    Then perform a Clean Reinstall - Factory OEM Windows 7 .... which will install windows with keeping JMicron aside (and it is not anything needed at all).
      My Computer


 
Page 1 of 5 123 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:27.
Find Us