Bsod - event id 41 kernel-power

Broadband007bon · 06 Feb 2014

Hi,

Wonder if somebody can help my troubleshoot BSOD.

Event ID 41

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- EventData

BugcheckCode 59

BugcheckParameter1 0xc0000005

BugcheckParameter2 0xfffff880047ae1b9

BugcheckParameter3 0xfffff88007c710b0

BugcheckParameter4 0x0

SleepInProgress false

PowerButtonTimestamp 0

The last time i had this issue was in August 2013 - everything has been running OK.

Any help, suggestions would be greatly appreciated

Thanks

Golden · 06 Feb 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880047ae1b9, fffff88007c710b0, 0}

*** WARNING: Unable to verify timestamp for RapportPG64.sys
*** ERROR: Module load completed but symbols could not be loaded for RapportPG64.sys
Probably caused by : RapportPG64.sys ( RapportPG64+311b9 )

Followup: MachineOwner
---------

Code:

1: kd> lmvm RapportPG64
start             end                 module name
fffff880`0477d000 fffff880`047dc540   RapportPG64 T (no symbols)           
    Loaded symbol image file: RapportPG64.sys
    Image path: \??\C:\Program Files (x86)\Trusteer\Rapport\bin\x64\RapportPG64.sys
    Image name: RapportPG64.sys
    Timestamp:        Thu Jan 23 05:05:32 2014 (52E00F74)
    CheckSum:         0006FE19
    ImageSize:        0005F540
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Driver Reference Table - RapportPG64.sys

WinDBG isolates the Raporteer software as a problem.

Uninstall the program/software, then reboot. Now check to see if rapport64.sys is still present in C:\Program Files (x86)\Trusteer\Rapport\bin\x64\

If it is, manually delete it, then reboot your system

Broadband007bon · 06 Feb 2014

Thanks for the quick response

I have uninstalled the program/software, rebooted and made sure rapport64.sys has been removed from C:\Program Files (x86)\Trusteer\Rapport\bin\x64\

Will monitor

Thanks again