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Windows 7: BSOD random in Toshiba Satelite l650d

08 Feb 2014   #1
armalema

Windows 7 Ultimate x64
 
 
BSOD random in Toshiba Satelite l650d

Random BSODs in Toshiba satellite l650d running win 7 ultimate 64 bit.
Last one today:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800516E1EA
BCP3: FFFFF88006296070
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


My System SpecsSystem Spec
.
08 Feb 2014   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 135, {ffffffffc0000005, fffff88008611af0, fffff8800193a490, fffff8a0001f7eb0}

*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
Probably caused by : avgmfx64.sys ( avgmfx64+d4a3 )

Followup: MachineOwner
---------
Code:
fffff880`08674af8  fffff880`02c440aaUnable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0xc0aa
Uninstall AVG completely. Replace it with MSE.

Code:
fffff880`06295f68  fffff880`03e66000Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag
Update your ATI Mobility Radeon HD 4200 Series video driver using this tool:
Download Drivers

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff96000005ea0, 0, fffff88004113a05, 0}


Could not read faulting driver name
Probably caused by : dxgkrnl.sys ( dxgkrnl!CWin32kLocks::Unlock+75 )

Followup: MachineOwner
---------
Driver Reference Table - dxgkrnl.sys

Perform a Windows Update and check for optional updates to install.
My System SpecsSystem Spec
10 Feb 2014   #3
armalema

Windows 7 Ultimate x64
 
 

Thanks Golden for the reply.
I did, as per your instructions:
- installed MSE, and removed AVG
- updated ATI drivers, but
- was unable to see/check if the dxgkrnl.sys was updated through win update.

During win update I had the next BSOD reporting problem with amdxata.sys (0x000000FC).


Waiting for your reply, as my knowledge to fix this problem has already been exhausted.
My System SpecsSystem Spec
.

10 Feb 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I'll have a look at this when I get home this evening.
My System SpecsSystem Spec
11 Feb 2014   #5
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FC, {fffff8800109e2f0, 8000000003bb9121, fffff880084d66a0, 2}

*** WARNING: Unable to verify timestamp for amdxata.sys
*** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
Probably caused by : hardware ( amdxata+52f0 )

Followup: MachineOwner
---------
Driver Reference Table - amdxata.sys

Looks like a corrupted/missing/damaged storage control driver. Please run Windows Update...check for optional updates please.
My System SpecsSystem Spec
Reply

 BSOD random in Toshiba Satelite l650d




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