BSOD when playing Dota 2, getting errors about USB problems?

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  1. Posts : 7
    Windows 7 Professional x64
       #1

    BSOD when playing Dota 2, getting errors about USB problems?


    Been having some BSOD issues for the past few weeks. So far I have tried removing some hardware to see if the problem would be fixed (A PCI USB card, and a unused TV Tuner Card), cleaned out some dust, ensured everything had a solid connection, updated a few drivers (Video Card and Razer mouse) but can't seem to determine what is causing the issues. Whocrashed doesn't seem to give me any useful info, other then saying it thinks its a driver issue. Do these crash logs indicated anything?

    Also, here is some of the stuff from Whocrashed:
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Additional information is required.

    1. Download this .BAT file to your desktop

    Download


    2. Right-click the .BAT file and 'Run as Administrator'
    3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #3

    This should be the file here
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Code:
    Host Name:                 CHET
    OS Name:                   Microsoft Windows 7 Professional 
    OS Version:                6.1.7600 N/A Build 7600
    Start by updating Windows fully.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {ffffff8004205ff0, 2, 0, fffff8800546cce1}
    
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
    Probably caused by : usbohci.sys ( usbohci!OHCI_ProcessDoneIsoTd+25 )
    
    Followup: MachineOwner
    ---------
    Code:
    fffff880`01ef4c48  fffff880`010b0ae8Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for sptd.sys
    *** ERROR: Module load completed but symbols could not be loaded for sptd.sys
     sptd+0x46ae8
    Driver Reference Table - sptd.sys

    Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

    1. Uninstall Daemon Tools.
    2. Download the SPTD standalone installer and follow these steps:
    - Double click the executable to open it
    - Click the button shown below



    If the button it is greyed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.
      My Computer


  5. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #5

    Going to update now, but I can't find what would have installed sptd. I don't seem to have ever installed Daemon Tools or Alcohol 120% on this computer, is there anything else that would have it? I do have programs like Virtual Clone Drive for mounting images, and ImgBurn for burning, would ether of those programs likely have that driver? Also, I have been using this install for about 3 or 4 years now, so I don't recall everything I have ever tried to install, could something else have that?

    SPTD Standalone says my platform is not supported, will it work once I update windows?
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Virtual Clone Drive may be the issue.

    I suggest updating Windows first. If after that, you get a new BSOD, upload it here, and we'll take it from there.
      My Computer


  7. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #7

    Well, I believe I got rid of the drivers stated, updated windows, and have also updated my bios on the side to the latest release, and I'm still getting a few BSODs, with a bunch of different errors. Memory Corruption, USB driver, NTFS drivers, a generic Kmode exception (Memory ones did seem to stop after I updated the bios though, and a the microsoft memory tester didn't seem to find anything after several hours). Now it seems I get a BSOD within the first 5 minutes of using, then nothing the rest of the night.

    Attached are the new debug files. Anything stick out, or do I just need a new ram/motherboard?
      My Computer


  8. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #8

    Is there some tool I could use to check though my drivers, or would that not help? These crashes are becoming really problematic.
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    The zip file contains no dmp files for analysis. Redo it and check the file before uploading again.
      My Computer


  10. Posts : 7
    Windows 7 Professional x64
    Thread Starter
       #10

    I believe this file has the dump files in it
      My Computer


 
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