BSOD Disk Error. Press any key to restart. Lenovo Y560

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  1. Posts : 126
    Windows 7 Home Premium x64
       #1

    BSOD Disk Error. Press any key to restart. Lenovo Y560


    This happens randomly, and there is no particular, specific trigger.
    Has taken place twice.
    The first time around, I went through the boot menu (F12) and selected my hard drive.
    The second time, I did the same. But, a resume after hibernation made my screen freeze at a black screen with a blipping, white underscore (_). Ctrl+Alt+Del restarted my computer. And it is now working properly, or so I hope.

    Any suggestions as to why this is happening? And how do I fix this?
      My Computer

  2.    #2

    See if it generated a crash dump: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums

    Post back a screenshot of Disk Management - Post a Screen Capture Image

    Work through the Troubleshooting Steps for Windows 7 starting with the hardware tests.
      My Computer


  3. Posts : 126
    Windows 7 Home Premium x64
    Thread Starter
       #3
      My Computer

  4.    #4

    While you wait for BSOD analysis, work through the Troubleshooting Steps for Windows 7
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    How have you got the idea of disc error?

    There are two crash dumps only (and nothing else) in the zip, and both of them are pointing out to a very common cause, an outdated XBox USB wireless controller.

    Update it from here: Software Downloads | Microsoft Hardware

    Also, install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
    Code:
    Windows 7 Kernel Version 7600 MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.17273.amd64fre.win7_gdr.130318-1532
    Learn how to install Windows 7 Service Pack 1 (SP1)
    Service Pack and Update Center - Microsoft Windows

    AVG antivirus, which is a crapware only, is contributing to the issues as usual.
    Code:
    fffff880`031b5098  fffff880`0f18b65aUnable to load image \SystemRoot\system32\DRIVERS\AVGIDSDriver.Sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AVGIDSDriver.Sys
    *** ERROR: Module load completed but symbols could not be loaded for AVGIDSDriver.Sys
     AVGIDSDriver+0xb65a
    Uninstall AVG following http://www.avg.com/us-en/utilities . Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one, for a safety reason, as the installed antivirus is failing.

    Let us know the results.
    _________________________________________________________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 10D, {5, 0, 1024, fffffa80043c4e40}
    
    *** WARNING: Unable to verify timestamp for xusb21.sys
    *** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
    Probably caused by : xusb21.sys ( xusb21+2888 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WDF_VIOLATION (10d)
    The Kernel-Mode Driver Framework was notified that Windows detected an error
    in a framework-based driver. In general, the dump file will yield additional
    information about the driver that caused this bug check.
    Arguments:
    Arg1: 0000000000000005, A framework object handle of the incorrect type was passed to
        a framework object method.
    Arg2: 0000000000000000, The handle value passed in.
    Arg3: 0000000000001024, Reserved.
    Arg4: fffffa80043c4e40, Reserved.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x10D_5
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from fffff88000e54113 to fffff8000426f880
    
    STACK_TEXT:  
    fffff880`031c3678 fffff880`00e54113 : 00000000`0000010d 00000000`00000005 00000000`00000000 00000000`00001024 : nt!KeBugCheckEx
    fffff880`031c3680 fffff880`2330a888 : fffff880`2330a4cc 00000000`00000000 fffffa80`0b253360 fffffa80`0b253300 : Wdf01000!imp_WdfSpinLockAcquire+0x47
    fffff880`031c36d0 fffff880`2330a4cc : 00000000`00000000 fffffa80`0b253360 fffffa80`0b253300 fffffa80`0b253300 : xusb21+0x2888
    fffff880`031c36d8 00000000`00000000 : fffffa80`0b253360 fffffa80`0b253300 fffffa80`0b253300 fffffa80`0b253360 : xusb21+0x24cc
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    xusb21+2888
    fffff880`2330a888 ??              ???
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  xusb21+2888
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: xusb21
    
    IMAGE_NAME:  xusb21.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a848f49
    
    FAILURE_BUCKET_ID:  X64_0x10D_5_xusb21+2888
    
    BUCKET_ID:  X64_0x10D_5_xusb21+2888
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x10d_5_xusb21+2888
    
    FAILURE_ID_HASH:  {a6108764-9902-1ba7-ad7e-1007cd9377cc}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm xusb21
    start             end                 module name
    fffff880`23308000 fffff880`2331a100   xusb21   T (no symbols)           
        Loaded symbol image file: xusb21.sys
        Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
        Image name: xusb21.sys
        Timestamp:        Fri Aug 14 03:40:17 2009 (4A848F49)
        CheckSum:         00020048
        ImageSize:        00012100
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    EDIT: We need to see what is controlling ACPI externally there. Upload the list of all the third party drivers Using NirSoft DriverView :

    • Download and execute Driverview
    • View > Hide Microsoft Drivers
    • Edit > Select all
    • File > Save Selected Items
    • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
    • Zip the .txt file and upload it.

    Also upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    Apparently there is no issue with Storage devices. But as it is an old laptop (and most probably be factory installed), some things are must to check.
    Last edited by Arc; 04 Feb 2014 at 13:46. Reason: Typo. as always :(
      My Computer


  6. Posts : 126
    Windows 7 Home Premium x64
    Thread Starter
       #6

    I'm a bit reluctant about having to switch security systems (AVG to Security Essentials). SO you're gonna have to convince me otherwise.
    My XBox driver was up-to-date (v1.2)
    I've uploaded everything else you asked for.
    Attachment 305386

    Attachment 305387
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Uchiha said:
    I'm a bit reluctant about having to switch security systems (AVG to Security Essentials). SO you're gonna have to convince me otherwise.
    My XBox driver was up-to-date (v1.2)
    I've uploaded everything else you asked for.
    Attachment 305386

    Attachment 305387
    I dont want to convince you. I interpret the data recorded by the memory during a BSOD; and nothing else. If you are reluctant at anything, that is your loss, not of me.

    Please inform us only after completing the steps suggested, otherwise no further troubleshooting is possible with keeping the crasher in the system.

    Hope you understand this point. Rest is on you, coz it is your computer.

    BTW, your XBox driver was not up to date at all.
    Code:
    0: kd> lmvm xusb21
    start             end                 module name
    fffff880`23308000 fffff880`2331a100   xusb21   T (no symbols)           
        Loaded symbol image file: xusb21.sys
        Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
        Image name: xusb21.sys
        Timestamp:        Fri Aug 14 03:40:17 2009 (4A848F49)
        CheckSum:         00020048
        ImageSize:        00012100
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    xusb21.sys : As per Carrona.org:
    Driver Description: XBox USB wireless controller
    BSOD issues in Win7 with 2009 driver (found in mid-2012)

    So that is just one of your wrong idea about your system.

    Suggesting you again, take all the suggestions and report back.
      My Computer


  8. Posts : 126
    Windows 7 Home Premium x64
    Thread Starter
       #8

    So you want me to go for Microsoft Security Essentials?
    What about the attachments I sent you?
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Uchiha said:
    So you want me to go for Microsoft Security Essentials?
    Lol, I dont want, I suggest only :)
    Because, AVG causes such a thing in a huge number of cases, as it is doing in your system.


    Uchiha said:
    What about the attachments I sent you?
    Refer to post #5 .... see why I asked for the driverview output ....
    Arc said:
    EDIT: We need to see what is controlling ACPI externally there.
    And now we know .....
    Code:
    ==================================================
    Driver Name       : AcpiVpc.sys
    Address           : 00000000`088CC000
    End Address       : 00000000`088E2000
    Size              : 0x00016000
    Load Count        : 1
    Index             : 110
    File Type         : System Driver
    Description       : ACPI Virtual Power Controller Driver
    Version           : 6.1.2601.0
    Company           : Lenovo Corporation
    Product Name      : Lenovo
    Modified Date     : 10/19/2009 6:10:50 AM
    Created Date      : 10/19/2010 1:58:44 PM
    Filename          : C:\windows\system32\DRIVERS\AcpiVpc.sys
    File Attributes   : A
    Service Name      : ACPIVPC
    Service Display Name: Lenovo Virtual Power Controller Driver
    Digital Signature : 
    ==================================================
    I cannot recommend you to keep it; as it will cause issues continuously. I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
    13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
      My Computer

  10.    #10

    I gave you Troubleshooting Steps for Windows 7 which suggest you change to MSE before Archie even identified AVG as a problem for you.

    But had I known you use AVG I could have assured you there's a reason why it's never been recommended here except for uninstall: AVG ruined its good name during the XP era by bloating up with buggy add-ons that caused it to stop being favored anywhere.

    Please stick with Archie's recommendations as he is the best in the world at what he does. You are at the top tech forums where we have intimate familiarity with these issues.
      My Computer


 
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