My cousin's machine experienced a BSOD.
I believe a driver is failing when the laptop tries to sleep.
I suspect the Wifi drivers are not playing nice.
Please, from past experience, this is a great forum to get some help on this.
Regards,
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-
Rt64win7.sys Wed Feb 16 15:03:57 2011 (4D5B92FD)
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
Driver Reference Table - Rt64win7.sys
RtsPStor.sys Thu Mar 24 14:04:09 2011 (4D8AFAF9)
Realtek PCIE CardReader Driver
Driver Reference Table - RtsPStor.sys
hpdskflt.sys Sat May 14 00:47:02 2011 (4DCD7CA6)
HP Mobile Data Protection System Disk Filter
Driver Reference Table - hpdskflt.sys
Accelerometer.sys Sat May 14 00:47:02 2011 (4DCD7CA6)
HP Mobile Data Protection System Accelerometer
Driver Reference Table - Accelerometer.sys
atikmpag.sys Thu Sep 15 23:38:41 2011 (4E723821)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys
atikmdag.sys Fri Sep 16 00:07:36 2011 (4E723EE8)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys
bcmwl664.sys Tue May 8 12:50:46 2012 (4FA8C246)
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
Driver Reference Table - bcmwl664.sys
Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper
Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller
ESET online scanner: Free Online Virus Scanner | ESET
Run a System file check (SFC): SFC /SCANNOW Command - System File Checker
Run Disk Check on your Hard Drive(s): Disk Check
Keep us posted.Code:Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\Usra\Downloads\Drawn\SF_10-02-2014\021014-10779-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`03fcd500? Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850 Machine Name: Kernel base = 0xfffff800`02a11000 PsLoadedModuleList = 0xfffff800`02c56e90 Debug session time: Tue Feb 11 04:07:57.464 2014 (UTC + 6:00) System Uptime: 0 days 15:44:05.853 Loading Kernel Symbols ............................................................... ................................................................ ......................... Loading User Symbols Loading unloaded module list ......... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa8006620060, fffff80003fcd518, fffffa8006845c60} Probably caused by : ACPI.sys Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver has failed to complete a power IRP within a specific time (usually 10 minutes). Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: fffffa8006620060, Physical Device Object of the stack Arg3: fffff80003fcd518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack Arg4: fffffa8006845c60, The blocked IRP Debugging Details: ------------------ DRVPOWERSTATE_SUBCODE: 3 IMAGE_NAME: ACPI.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ce79294 MODULE_NAME: ACPI FAULTING_MODULE: fffff88000ef2000 ACPI CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 TAG_NOT_DEFINED_c000000f: FFFFF80003FD3FB0 STACK_TEXT: fffff800`03fcd4c8 fffff800`02afdb52 : 00000000`0000009f 00000000`00000003 fffffa80`06620060 fffff800`03fcd518 : nt!KeBugCheckEx fffff800`03fcd4d0 fffff800`02a9d062 : fffff800`03fcd618 fffff800`03fcd618 00000000`00000004 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x34a90 fffff800`03fcd570 fffff800`02a9cf06 : fffffa80`06482a00 fffffa80`06482a00 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66 fffff800`03fcd5e0 fffff800`02a9cdee : 00000083`e38f4705 fffff800`03fcdc58 00000000`00376811 fffff800`02c064a8 : nt!KiProcessExpiredTimerList+0xc6 fffff800`03fcdc30 fffff800`02a9cbd7 : 00000013`482a0dc7 00000013`00376811 00000013`482a0df0 00000000`00000011 : nt!KiTimerExpiration+0x1be fffff800`03fcdcd0 fffff800`02a8936a : fffff800`02c03e80 fffff800`02c11cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277 fffff800`03fcdd80 00000000`00000000 : fffff800`03fce000 fffff800`03fc8000 fffff800`03fcdd40 00000000`00000000 : nt!KiIdleLoop+0x5a STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: X64_0x9F_3_i8042prt_IMAGE_ACPI.sys BUCKET_ID: X64_0x9F_3_i8042prt_IMAGE_ACPI.sys Followup: MachineOwner --------- 0: kd> !irp fffffa8006845c60 Irp is active with 8 stacks 6 is current (= 0xfffffa8006845e98) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Pending has been returned cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 16, 0] 0 0 fffffa8006620060 00000000 fffff88003e05b60-00000000 \Driver\ACPI i8042prt!I8xPowerUpToD0Complete Args: 00000000 00000000 00000000 00000002 >[ 16, 2] 0 e1 fffffa8006f38350 00000000 fffff88003e30bf4-00000000 Success Error Cancel pending \Driver\i8042prt mouclass!MouseClassPowerComplete Args: 00051100 00000001 00000001 00000002 [ 16, 2] 0 e1 fffffa8006f37060 00000000 00000000-00000000 pending \Driver\mouclass Args: 00051100 00000001 00000001 00000002 [ 0, 0] 0 0 00000000 00000000 00000000-fffffa8008092440 Args: 00000000 00000000 00000000 00000000
Ok! Now that's a lot of old drivers.
I'm a software developer of twenty years, but I've not the experience I would like when it comes to this stuff.
A little over my head admittedly. What should be my first move, you think?
Further, I don't have the time or the resources to faithfully update all those drivers in one sitting. I will have to do this in steps. What should be done right away? Did you see which of the drivers was the culprit for the BSOD? May I work on that one first?
What is his HP laptop doing with a Dell network adapter???
bcmwl664.sys Tue May 8 12:50:46 2012 (4FA8C246)
Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
He did have his hard drive replaced last week by the local fellow down the road, was a Dell network adapter originally in the laptop?? I believe, if I'm reading the info right, there is no update for the Dell device anyway. Which program should I then uninstall that is responsible for that driver?
Guess what I'm asking is what is the least that I can do that this moment without accidentally making his machine unbootable. :)
You're all are the best at what you do...
Regards.
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