BSOD Started this morning while Viewing Dish Anywhere


  1. Posts : 7
    Windows 7 pro 64 bit
       #1

    BSOD Started this morning while Viewing Dish Anywhere


    This morning I went to Dish Anywhere to view Olympics. I was using Chrome Browser with asked to download something to view. (It was the first time using Chrome) Dish anywhere launched, worked for about 3 minutes then got loud static noise and then BSOD.

    I tried restore point from yesterday, that did not work, tried repair from Win disk, and memory check, that did not work. Ran Chkdsk with no errors.

    I can get into windows on regular basis, but about 40 seconds after desktop loads, BSOD happens again.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional information about the problem:
    BCCode: a
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF80003C9AC3F
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1
    Files that help describe the problem:
    C:\Windows\Minidump\021114-18985-01.dmp
    C:\Users\Chas\AppData\Local\Temp\WER-85067-0.sysdata.xml
    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows
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    C:\Windows\system32\en-US\erofflps.txt


    The first BSOD happened this morning around 6:30am I have attached the SF file for viewing.

    Can someone please help with this?

    Thank you
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    It looks like your AV is the problem. It looks like you have Norton. Make a system restore point, uninstall Norton, then install Microsoft Security Essentials. If things work the way they should, keep using Essentials. MSE is just as good as any paid AV (In the opinion of many here)
      My Computer


  3. Posts : 7
    Windows 7 pro 64 bit
    Thread Starter
       #3

    Thanks for the reply Rich. I logged on this morning to post I figured it out late last night. You were correct that it was Norton causing the issue. Uninstalling and reinstalling fixed it.
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    Glad that I could help. Sometimes those BSODS are really a problem, but yours was fairly straight forward.
      My Computer


 

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