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Windows 7: Bsod bad_pool_caller

11 Feb 2014   #1
speers

windows 7 ultimate x64
 
 
Bsod bad_pool_caller

Hello,

I need your help to fix a BSOD
The problem seems to be caused by the following file: hal.dll

BAD_POOL_CALLER

Technical Information:

*** STOP: 0x000000c2 (0x00000007, 0x0000109b, 0x00030005, 0x8c2bc238)

*** hal.dll - Address 0x83033680 base at 0x8300f000 DateStamp 0x4ce788d2

I cannot figure out the problem after reading on the forum and on google

I have attached the dmp file

https://drive.google.com/file/d/0B03...it?usp=sharing
https://drive.google.com/file/d/0B03...it?usp=sharing

Thank you!!


My System SpecsSystem Spec
.
11 Feb 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Upload the files on here please: Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
12 Feb 2014   #3
speers

windows 7 ultimate x64
 
 

I cannot run the file on the other PC, can someone help me with the files I uploaded?
My System SpecsSystem Spec
.

12 Feb 2014   #4
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by speers View Post
I cannot run the file on the other PC, can someone help me with the files I uploaded?
Try this alternative.

1. Download this .BAT file to your desktop
download
2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
12 Feb 2014   #5
speers

windows 7 ultimate x64
 
 

I don't have any access on the other machine before couple of days. That's why I cannot get more information.
My System SpecsSystem Spec
12 Feb 2014   #6
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Quote   Quote: Originally Posted by speers View Post
I don't have any access on the other machine before couple of days. That's why I cannot get more information.
BSOD are best solved when we have access to all the files requested. They contain driver names/dates/systems hardware details which are all used in conjunction with the dmp files to analyse the BSOD and recommend fixes. Its almost pointless looking at the dmp in isolation.

Once you get access to the computer, gather all the files and upload them here.
My System SpecsSystem Spec
12 Feb 2014   #7
speers

windows 7 ultimate x64
 
 

Voila!!

Please help me!!
My System SpecsSystem Spec
12 Feb 2014   #8
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

All the information isn't present.

Follow this carefully:

1. Download this .BAT file to your desktop
download
2. Right-click the .BAT file and 'Run as Administrator'
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
13 Feb 2014   #9
speers

windows 7 ultimate x64
 
 

Done, her is the file. Please advise!!
Thank you very much!!
My System SpecsSystem Spec
14 Feb 2014   #10
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please do the following:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
Reply

 Bsod bad_pool_caller




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