BSOD's after clean install


  1. Posts : 45
    Windows 7 Ultimate SP1 x64 build 7601
       #1

    BSOD's after clean install


    Hi all,
    Since installing W7 Ultimate 64bit SP1, on my Desktop, I have experience 5 BSOD's within a 10 day period. There doesn't seem to be any particular point in time or anything--just random---and the BSOD disappears before I get chance to read the Code. I'm left with no choice but to do a manual power button shutdown. Reboot starts with the message--"Windows experienced an unexplained shutdown" Windows can search online for a solution---it never comes up with such! I have a feeling it possibly has to do with a corrupt Wrong Driver install. I did a restore to before all update ops --thus deleting everything done since the System install, but had another BSOD since.
    The PC is an HP Pavillion t3550uk, which now has an Asrock G31M-GS R2.0 Motherboard fitted. Bios P1.80
    RAM doubled to 2.0 Gb. All other components are the originals transferred to the Asrock from the old --defective--Mobo. The Asrock was fitted 2 yrs ago and the old OS was Win XP SP3.
    The PC was 64bit ready. W7 installed no trouble. I got the updated Drivers from Asrock---installed no problem.
    I attach the Crash Dump Files. Another install would be no problem as I Imaged the HD, so would wipe it and clone the image back. Might be the best--quickest- solution, really.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi Robbie77.

    If it a stop 0x116; a display/graphics related issue.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8003c38010, fffff8800f1532b0, 0, 2}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+14c2b0 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8003c38010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff8800f1532b0, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    nvlddmkm+14c2b0
    fffff880`0f1532b0 4055            push    rbp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    STACK_TEXT:  
    fffff880`03edc9c8 fffff880`0405d140 : 00000000`00000116 fffffa80`03c38010 fffff880`0f1532b0 00000000`00000000 : nt!KeBugCheckEx
    fffff880`03edc9d0 fffff880`0405ce4a : fffff880`0f1532b0 fffffa80`03c38010 fffffa80`03c61d50 fffffa80`03c36410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`03edca10 fffff880`0fd20f13 : fffffa80`03c38010 00000000`00000000 fffffa80`03c61d50 fffffa80`03c36410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`03edca40 fffff880`0fd4acf1 : 00000000`ffffffff 00000000`000ff6a2 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`03edcb20 fffff880`0fd49437 : 00000000`00000102 00000000`00000000 00000000`000ff6a2 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`03edcb50 fffff880`0fd1c2d2 : ffffffff`ff676980 fffffa80`03c36410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`03edcbf0 fffff880`0fd48ff6 : 00000000`00000000 fffffa80`03cc4470 00000000`00000080 fffffa80`03c36410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`03edcd00 fffff800`02f1e2ea : 00000000`fffffc32 fffffa80`0390fb50 fffffa80`018459e0 fffffa80`0390fb50 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`03edcd40 fffff800`02c728e6 : fffff880`009e9180 fffffa80`0390fb50 fffff880`009f3f40 fffff880`03edce40 : nt!PspSystemThreadStartup+0x5a
    fffff880`03edcd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    nvlddmkm+14c2b0
    fffff880`0f1532b0 4055            push    rbp
    
    SYMBOL_NAME:  nvlddmkm+14c2b0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  510a2100
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x116_image_nvlddmkm.sys
    
    FAILURE_ID_HASH:  {1f9e0448-3238-5868-3678-c8e526bb1edc}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f007000 fffff880`0fd11000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Jan 31 13:15:04 2013 (510A2100)
        CheckSum:         00CEDB22
        ImageSize:        00D0A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    How old the GPU is? NVIDIA GeForce 7300 LE ?

    Not finding any up-to-date driver that is suitable to that device.

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
    eXtreme Power Supply Calculator
    Also let us know the wattage of the PSU.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

    Let us know the results.
      My Computer


  3. Posts : 45
    Windows 7 Ultimate SP1 x64 build 7601
    Thread Starter
       #3

    Hi Arc, That's going to take me some time---not very savvy with Computer tech-- will get back to you soon as possible
    Robbie
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Dont worry. Despite of being very computer savvy, you can do all those, just keep patience.

    Let us know the results when done.
      My Computer


  5. Posts : 45
    Windows 7 Ultimate SP1 x64 build 7601
    Thread Starter
       #5

    BSOD's after Install


    Hi Arc---didn't have much success with your suggestion---but I put that down to my inexperience.
    I have done a fresh install---but that has brought me other problems.
    1 --I can't activate Windows using the Product key ---even though not previously used--previous install not activated---
    2 Windows Updates---not installing/configuring example---informed 149 updates available after install. ok--I let them install---reboot follows---on reboot get message---configuring Updates phase 1 of 3--do not turn of Computer. PC reboots after phase 1,--after phase 2, it shuts down, but doesn't restart. On booting up afresh--get configuring updates, phase 3. This is followed by///configuration failed --some updates were not installed.
    Check Update history---only 5 updates of 149, installed---all others failed. Then ran Windows update---stuck in search loop---shutdown--10 mins later---important updates are waiting to be installed----138 of them. (installing as I write this from Laptop) Although I clicked on view updates---the system just went ahead with installation---what is going on here? Seems I don't have any control over my PC, where updates are concerned. Even this post suddenly submitted before I finished ----the reason for edit.
    Last edited by Robbie77; 18 Feb 2014 at 16:16. Reason: Premature submission
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Robbie77 said:
    Hi Arc---didn't have much success with your suggestion---but I put that down to my inexperience.
    I suggested you a few tests. Where are the results?
    Robbie77 said:
    I have done a fresh install---but that has brought me other problems.
    1 --I can't activate Windows using the Product key ---even though not previously used--previous install not activated---
    For a stop 0x116, the tests are needed, not a clean install!
    But still, Activate Windows 7 by Phone
      My Computer


  7. Posts : 45
    Windows 7 Ultimate SP1 x64 build 7601
    Thread Starter
       #7

    Telephone Activation not possible


    Arc--apologies for failing the tests- As for Telephone activation--that option doesn't appear when clicking on Activate now. For that option I need the 9 sets of figures which clicking on Activate by automated telephone brings up. Is there another way of finding those? I tried slui.exe 4 get a "not found" reaction--or just nothing happens! Same with slui 3
    Something else---I've been in contact with the DVD Vendor---they tell me I can't activate an OEM Windows online if I've installed updates!! I never heard that before! Always done complete install of Updates and my programs before activating--always ok with XP---surely no different with W7. Also asked if I'd had a different version installed previous, such as a downloaded version---no, and the HDD was wiped before this installation--absolutely clean.
    They even sent me a new Product Key--- did the change key--and enter a different key---both failed.
    I have had two error codes,--0xC004C008 and 0xC004E003 (this tells me the key is in use--but it is --supposedly--a new unused key!)
    Think I'll ask for my money back---never ever had trouble Activating Windows XP Home or Pro--
      My Computer


  8. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #8

    Probably your best bet:
    Think I'll ask for my money back---never ever had trouble Activating Windows XP Home or Pro

    You can activate Windows 7 at any point - the excuse the vendor gave you was utter rubbish. They probably just gave you another bogus key and told you not to call MS... because they knew MS would flag it.

    Try Googling the key - if it shows up, then it's a bogus key. If it doesn't show up in the results it still could be a bogus key.

    DO NOT post the key here though.

    Good luck.
      My Computer


  9. Posts : 45
    Windows 7 Ultimate SP1 x64 build 7601
    Thread Starter
       #9

    Activation aggravation


    Hi Slartybart, Thanks for your observations. Vendor has offered me money back---but no answer to the problem. Says it all really! Thing is I've put effort into this and why should they take the easy way out--my time and effort goes unrewarded. Demanded a solution from them---waiting--gonna put the pressure on!! Watch this space, as they say! They shouldn't be offering stuff that doesn't activate! I'll probably find the solution before they do though.
    Robbie
      My Computer


 

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