6B BSOD on reboot on locale ID 16393

avinashrawat · 13 Feb 2014

I am having an issue with my Dell inspiron N4010 . Im running Windows 7 Home Basic x64. After Updating of any driver or installation of any driver successfully and on next reboot i get tossed a BSOD with a BCCode 6b . I think this problem originally raise from uninstalling of anti virus (McAfee) that come with my laptop and installing of Avast Antivirus free version.
the problem exactly is
Problem signature
problem event name :BlueScreen
OS version :6.1.7600.2.0.0.768.2
locale ID : 16393

Additional information about the problem
BCCode: 6b
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 00000000000000000
BCP4: 0000000000000000
OS version :6_1_7600
Service pack :0_0
product: 768_1

files that help describe the problem :
c:\windows\minidump\021214-21278-01.dmp
c:\users\dell\appdata\local\temp\WEr-53274-0.sysdata.xml

After the problem of BlueScreen in my laptop no any driver installed for any hardware even this is USB flash Drive or a Bluetooth or A portable external HDD and data card.
how i can recover my laptop in previous condition.

Arc · 14 Feb 2014

avinashrawat said:

I think this problem originally raise from uninstalling of anti virus (McAfee) that come with my laptop and installing of Avast Antivirus free version.

That is a good and appropriate step, and is not the cause of any stop 0x6B BSOD.

avinashrawat said:

BCCode: 6b

Probable causes are ....

Corrupted Hard drive: Test the HDD using Seatools for DOS.
Miss-seated cables: As it is a laptop, you may not be able to check it.
Boot files missing: Follow Troubleshooting Windows 7 Failure to Boot
Disabled drivers: Unfortunately nothing can be done without booting into windows.

avinashrawat said:

After the problem of BlueScreen in my laptop no any driver installed for any hardware even this is USB flash Drive or a Bluetooth or A portable external HDD and data card.
how i can recover my laptop in previous condition.

If the HDD is OK, no virus is found in the bootable scans as suggested in Troubleshooting Windows 7 Failure to Boot and all the other steps of this guide goes good, my first question will be whether you are still within warranty or not. But dont worry now. Take the tests and let us know the results.