BSOD atikmpag.sys after installing VGA Display drivers

Celestial1 · 16 Feb 2014

Hi guys! I have a Lenovo y470P laptop. I can't install the video driver for the AMD video card in the laptop. Apparently I have switchable graphics but I'm only able to use the Intel HD3000 right now. Anytime I install the correct drivers for the AMD 7670M I get the atikmpag.sys BSOD

I'm not sure if this is a hardware issue or if it is a software issue. I've tried installing so many different drivers from AMD including the ones from the Lenovo website Drivers and software - IdeaPad Y470p Notebook

BSOD viewer showed the 3 errors atikmpag.sys + dxgkrnl.sys + dxgmms1.sys , I have no idea what to do at this point.

Any help would be appreciated. Thanks!

Arc · 20 Feb 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800c438010, fffff880076c2dbc, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bdbc )

Followup: MachineOwner
---------

4: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800c438010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880076c2dbc, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+bdbc
fffff880`076c2dbc 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`04630888 fffff880`07492140 : 00000000`00000116 fffffa80`0c438010 fffff880`076c2dbc 00000000`00000000 : nt!KeBugCheckEx
fffff880`04630890 fffff880`07491e4a : fffff880`076c2dbc fffffa80`0c438010 fffffa80`0c820ab0 fffffa80`0c943410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`046308d0 fffff880`07538f13 : fffffa80`0c438010 00000000`00000000 fffffa80`0c820ab0 fffffa80`0c943410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`04630900 fffff880`07562cf1 : 00000000`ffffffff 00000000`00000b5b 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`046309e0 fffff880`07561437 : 00000000`00000102 00000000`00000008 00000000`00000b5b 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`04630a10 fffff880`075342d2 : ffffffff`ff676980 fffffa80`0c943410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`04630ab0 fffff880`07560ff6 : 00000000`00000000 00000000`0000000f 00000000`00000080 fffffa80`0a6d6768 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`04630bc0 fffff800`045302ea : fffff880`04630e20 fffffa80`0c9b8b50 fffffa80`06d056f0 fffff980`06982e78 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`04630c00 fffff800`042848e6 : fffff880`009b3180 fffffa80`0c9b8b50 fffff880`009be0c0 fffff880`012ccbf4 : nt!PspSystemThreadStartup+0x5a
fffff880`04630c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+bdbc
fffff880`076c2dbc 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+bdbc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52ebf973

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

4: kd> lmvm atikmpag
start             end                 module name
fffff880`076b7000 fffff880`07759000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Feb 01 00:58:51 2014 (52EBF973)
    CheckSum:         000A9D84
    ImageSize:        000A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Uninstall your installed version of the display driver.

How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

Drivers - Clean Left over Files after Uninstalling

Then install version 13.9 WHQL only.

Previous AMD Catalyst? Display Drivers

Lately this is the stable version there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .