BSOD win32k.sys


  1. Posts : 4
    Windows 7 professional x64
       #1

    BSOD win32k.sys


    Hi,
    Friend of mine is getting BSOD at regular intervals and I do not have much Idea how to fix it because never came across with this error before. did some basic troubleshooting like changing RAM, Updating windows but not good.When I ran Bluescreen view found win32k.sys was causing it. I am attaching the image of the same and the .dmp file with this..


    Counting on experts help..
    cheers
    Last edited by mangarkevin; 17 Feb 2014 at 01:50. Reason: Grabed dump file usign SF diagnostic tool
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi mangarkevin.

    You supplied a stray crash dump only. Nothing very precise can be said based on it. But your display driver is very old.
    Code:
    9aa0a000 9b3f9000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Oct 15 12:04:27 2011 (4E992973)
        CheckSum:         009DBCBF
        ImageSize:        009EF000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Try to update it: Drivers - Download NVIDIA Drivers

    Let us know the situation after doing it. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  3. Posts : 4
    Windows 7 professional x64
    Thread Starter
       #3

    Hi Arc,
    I can't say its solved but for last 6hrs its stable and working properly;
    here's what I did, updated windows, Updated Nvidia Graphic Drivers and Installed new stick of Ram.
    I am yet to do memtest on old ram. Will update it soon.

    Thanks for your help.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Its good :)

    Let us know for any further issue.
      My Computer


 

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