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Windows 7: Just Received Laptop Which Will BSOD Randomly.

18 Feb 2014   #1

Windows 7 64 bit
Just Received Laptop Which Will BSOD Randomly.

Hey guy's I just got a laptop from a friend and it seems to just randomly BSOD out, any help would be appreciated, thanks!

If you need anymore information just lemme know.

My System SpecsSystem Spec
19 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Configure the system to collect Small Memory Dumps.: Dump Files - Configure Windows to Create on BSOD

Install all updates including Service Pack One: Learn how to install Windows 7 Service Pack 1 (SP1)

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker
Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper
Then update your NVIDIA drivers.

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Usra\Downloads\kokines\SF_18-02-2014\012414-21044-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`03049000 PsLoadedModuleList = 0xfffff800`03286e50
Debug session time: Sat Jan 25 09:43:44.369 2014 (UTC + 6:00)
System Uptime: 0 days 1:09:13.397
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800feabdb1, fffff880038cd860, 0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+80db1 )

Followup: MachineOwner

4: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An exception happened while executing a system service routine.
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800feabdb1, Address of the instruction which caused the bugcheck
Arg3: fffff880038cd860, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`0feabdb1 8b08            mov     ecx,dword ptr [rax]

CONTEXT:  fffff880038cd860 -- (.cxr 0xfffff880038cd860)
rax=00000000fffffa80 rbx=fffffa80083bc000 rcx=fffff880038ce284
rdx=0000000000001001 rsi=000000000000024e rdi=fffffa80083c0070
rip=fffff8800feabdb1 rsp=fffff880038ce248 rbp=000000000000023f
 r8=fffff880038ce284  r9=000000000000024e r10=000000000000023f
r11=0000000000000000 r12=000000000000023f r13=fffffa80083bf04c
r14=fffff880038ce4a0 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
fffff880`0feabdb1 8b08            mov     ecx,dword ptr [rax] ds:002b:00000000`fffffa80=????????
Resetting default scope




PROCESS_NAME:  csrss.exe


LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800feabdb1

fffff880`038ce248 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nvlddmkm+0x80db1

fffff880`0feabdb1 8b08            mov     ecx,dword ptr [rax]


SYMBOL_NAME:  nvlddmkm+80db1

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys


STACK_COMMAND:  .cxr 0xfffff880038cd860 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nvlddmkm+80db1

BUCKET_ID:  X64_0x3B_nvlddmkm+80db1

Followup: MachineOwner

4: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0fe2b000 fffff880`10bf5000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Mar 05 02:24:46 2012 (4F53CF8E)
    CheckSum:         00DB796E
    ImageSize:        00DCA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec

 Just Received Laptop Which Will BSOD Randomly.

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