Random BSOD in Windows 7 Pro ntfs.sys+c358a, ntoskrnl+f25b3

frosticus · 20 Feb 2014

Hello I am new to posting here so apologies if I am duplicating any previous postings. I have spent 2 days trying to diagnose the problem with my HP Elitebook 9470m notebook PC running Windows 7 Pro with SP1.

Actions taken so far.

1. Have run memtest+86 and all came back fine. Have also run HP memory diagnostics in the BIOS and all tests were passed.

2. Have run sfc /scannow and also chkdsk and although some errors were found these were fixed.

3. Have run HP BIOS hard drive diagnostics test and HDD passed these tests.

4. Have run full Malwarebytes scan and all came back clear.

5. Have also run a proposed fix from tutorial found here NTFS.sys error 0x024- Tips and Tricks - www.retosphere.de& using Knoppix Linux distro to run ntfsfix command. The BSOD's are still occurring.

I can force the bsod to occur by attempting to launch Windows system restore. Whilst trying to open the program the bsod happens.

I can also force the bsod to occur by opening HP Support Assistant and attempting to update the drivers it informs me have an available update. The updates available are for an update to the BIOS and to the Synaptics Pointing Device.

I am uploading the results of my SF Diagnotics.

Please Help! This is my work laptop and it is very frustrating not to have managed to find a solution and not be able to identify the cause of these crashes. I really hope this doesn't require a rebuild as I only built this machine about 3 weeks ago and transferred all my data from my previous work laptop.

koolkat77 · 21 Feb 2014

Do you have Trend Micro installed? Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good and Free system security combination.

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

Run a System file check (SFC): SFC /SCANNOW Command - System File Checker

Post screenshot(s) of your Hard Drive(s) using Crystal Disk Info Software: CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test: https://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Run Disk Check on your Hard Drive(s): Disk Check

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

mcdbus.sys Tue Feb 24 16:34:07 2009 (49A3CD1F)
MagicISO SCSI Host Controller driver
Driver Reference Table - mcdbus.sys

Perform a clean install of a driver following: How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows leftover registry removal:Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Check for heating issues using Speccy or HWmonitor

Upload a screen shot: Screenshots and Files - Upload and Post in Seven Forums

BSOD Summary

Code:

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Feb 20 14:35:23.854 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:48.322
BugCheck 50, {fffff9810f2026a8, 0, fffff8800121ee60, 5}
Probably caused by : Ntfs.sys ( Ntfs!memcpy+250 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Feb 20 01:08:26.123 2014 (UTC + 6:00)
System Uptime: 0 days 0:27:39.565
BugCheck 50, {fffff9811a2826a8, 0, fffff88001210e60, 5}
Probably caused by : Ntfs.sys ( Ntfs!memcpy+250 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Wed Feb 19 01:05:17.224 2014 (UTC + 6:00)
System Uptime: 0 days 4:53:31.321
BugCheck 50, {fffff9810c2c26a8, 0, fffff8800120fe60, 5}
Probably caused by : Ntfs.sys ( Ntfs!memcpy+250 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Mon Feb 17 14:12:24.877 2014 (UTC + 6:00)
System Uptime: 0 days 0:10:46.845
BugCheck 50, {fffff98114dc26a8, 0, fffff8800122ae60, 5}
Probably caused by : Ntfs.sys ( Ntfs!memcpy+250 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Sun Feb 16 16:15:12.494 2014 (UTC + 6:00)
System Uptime: 0 days 0:15:48.462
BugCheck 50, {fffff9811bb426a8, 0, fffff8800122be60, 5}
Probably caused by : Ntfs.sys ( Ntfs!memcpy+250 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

frosticus · 25 Feb 2014

Hi KoolKat77,

I went through many of the items that you suggested and all tests and scans were coming back as normal. However I was still experiencing the BSOD's. This is my work laptop and I work in IT support so couldn't spend too much longer on trying to resolve the issue.

I spoke with HP support and they suggested that a rebuild was required so for time saving purposes I have just re-imaged the machine.

Thank you for all your help anyway but this was just to let you know that I didn't complete all your steps mainly due to time constraints so am unsure whether I could have resolved the problem by completing them all.

After rebuild all is working fine now!

Thanks again

koolkat77 · 25 Feb 2014

Thanks for the update :)

Good luck.