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Windows 7: BSOD with BUGCODE_USB_DRIVER message

26 Feb 2014   #1

windows 7 home premium 64 bit

My machine hasn't been shutting down properly. It's been attempting to shutdown but ends up displaying a BSOD dump that seems to be related to USB drivers and then it restarts.

I noticed in another thread that seeing the minidump information might be helpful in finding the problem, so I've attached a zip file that I hope will help.

Computer info:
Dell Inspiron 570
Windows 7 Home Premium (SP-1)
3.00 GHz Processor
64-bit System

Any assistance will be greatly appreciated!

Attachment 308115

My System SpecsSystem Spec
26 Feb 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi cadd2813.

In this situation, only crash dumps are not sufficient. Post it following the Blue Screen of Death (BSOD) Posting Instructions. Al least upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Also, upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
These will help us to go deeper that the "probably caused by: usbhub.sys" pointed by the crash dumps.
My System SpecsSystem Spec


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