Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: random BSOD's and hard shutdowns

27 Feb 2014   #1

home premium 64bit
random BSOD's and hard shutdowns

I have an HPE-410f, which has the same motherboard as your machine (specs HP Support document - HP Support Center).

This machine worked fine for over 2 years, but lately has been throwing random BSOD's and hard shutdowns. Poking around the net, I found that HP issued a 1 year extended warranty "enhancement" due to a known problem with these motherboards (see North America Limited Warranty Service Enhancement | HP® Support).

I've been trying to find out exactly what the problem is, but have been unsuccessful. I've tested the RAM, drive, PSU, and monitored temps while stressing both CPU and GPU. All seems fine. I also checked the northbridge and southbridge out - they do not get more than slightly warm, and I undid the heatsinks clips and gave them each a very gentle wiggle, but the heatsinks are not loose so I assume the thermal paste is fine and they are not overheating.

But the machine will still BSOD/shutdown completely randomly sometimes. Twice it has also had no video and locked up during POST, refusing to boot until it was allowed to sit a while....after 10 minutes or so, it then booted fine again.

Very strange, and stranger still that nobody seems to have a clue what the problem is with these motherboards. Was there a known bad batch of northbridge chips that year? A known bad batch of a specific cap that is found on these boards? A flakey solder point? Again, strange that you can find many posts about different model hp machines with this same motherboard and same problems, yet none of the hardware techies knows anything about the cause of the problems.

My System SpecsSystem Spec
27 Feb 2014   #2

64-bit Windows 10 Pro

Hello eegad, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.
My System SpecsSystem Spec

 random BSOD's and hard shutdowns

Thread Tools

Similar help and support threads
Thread Forum
BSOD with random shutdowns
Hi all, First time poster, run into problems with my new PC. When confirming bluetooth settings on initial PC setup, the programme froze with the message 'Windows shell common Dll is not responding'. After using task manager to shut the app down, I attempted to shut the PC down to see if...
BSOD Help and Support
BSOD random shutdowns
PC just shuts off with no apparent pattern. Please help - files attached
BSOD Help and Support
Random Shutdowns no BSOD?
I was having some BSOD issues but they seemed to have been resolved. I have gotten a few random freeze then auto reboots. When it reboots it says "loading intel boot (something)" but then says there is no bootable media. I hit power to shut the pc off then hit it to turn it on and it boots like...
BSOD Help and Support
BSOD and random shutdowns
First I want to say sorry for the long post I just want to make sure you have all the info you will need. I did a new build and am having some bad BSOD, random shutdowns, as well as hard time starting up. I have uploaded the System Health report as well as the Dump Files. What I...
BSOD Help and Support
BSOD and random shutdowns help!!!
Hi all. Starting about 2 weeks ago my computer has had massive issues. Three different crashes. First just shuts down acts like a 90s mac. Using it and suddenly boom its booting up. This happens 2-10 times a day. 2nd just locks up with very loud buzz noise coming thru speakers. I...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 08:03.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App