Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD HP EliteBook Wake From Sleep

06 Mar 2014   #1
ipyro24

Windows 7 32 bit
 
 
BSOD HP EliteBook Wake From Sleep

I've been having a problem with my laptop. I keep getting a BSOD or the screen bugs out like in the picture I attached. Some times it will recover, others it will BSOD, and even wierder it will just shut off shortly after bugging out. If the screen bugs out like that I can sometimes put it to sleep and when it wakes up its fine. I've tried doing a memtest and let it run all night. I didn't see any errors. I've tried reinstalling windows with the same result. I've also noticed it happens when the computer is woken for the first time after its been sitting (cold?). I've also switched hard drives to another known working one.


My System SpecsSystem Spec
.
06 Mar 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Apparently it seems to be a huge error with the storage.
Code:
3709 errors : !volmgrx (fffff880010e8000-fffff880010e8ffe)
The disc is Corsair Force CSSD-F120GB2-BRKT 2.5" 120GB SATA II MLC Internal Solid State Drive (SSD).
Make it sure that the firmware to the SSD is up-to-date. Corsair does it via their forums.

Post a screenshot of the SSD using CrystalDiskInfo - Software - Crystal Dew World.

Plus, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results. How old the computer is? Is it still within warranty?
Code:
BugCheck 7A, {fffff6fc40008740, ffffffffc00000c0, 13b4d1860, fffff880010e8000}

GetPointerFromAddress: unable to read from fffff80002cfe278
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------
My System SpecsSystem Spec
06 Mar 2014   #3
ipyro24

Windows 7 32 bit
 
 

Just over a year old its just out of warranty, I called them about it before it ended but they were no help. They insisted that it was a problem with windows or a virus. I've reinstalled windows (on a fresh SSD) with a clean disk and haven't restored any of my previous files and it is still doing it.

I've noticed that it comes after logging in. Meaning when I wake the laptop from sleep its fine, as soon as I type in my password and hit enter it bugs out. What boggles my mind is that I swapped in the SSD for the factory drive and it is having the same problems on both.

Here is crystal disk:
My System SpecsSystem Spec
.

07 Mar 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, let us know what memtest says.
My System SpecsSystem Spec
08 Mar 2014   #5
ipyro24

Windows 7 32 bit
 
 

Ran MEMTEST all night with no errors (7 hours 2 passes). I also ran the Microsoft one, which froze the first time (did not show an error however).
My System SpecsSystem Spec
09 Mar 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You need to run memtest for at least 8 passes.
My System SpecsSystem Spec
09 Mar 2014   #7
ipyro24

Windows 7 32 bit
 
 

Memtest 8 passes no errors. I'm lost to what it could be. I thought for sure it was bad ram.
My System SpecsSystem Spec
10 Mar 2014   #8
ipyro24

Windows 7 32 bit
 
 

2 BSOD later here is another dump. I got a dialog box when I woke my laptop up that said something along the lines of ".... referenced memory at xxxxxxxxxx and could not find". It BSOD right after it came up so I didn't get a chance to take a picture.
My System SpecsSystem Spec
10 Mar 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ipyro24 View Post
2 BSOD later here is another dump. I got a dialog box when I woke my laptop up that said something along the lines of ".... referenced memory at xxxxxxxxxx and could not find". It BSOD right after it came up so I didn't get a chance to take a picture.
Because there is no new BSOD after 05/03.

Attachment 309753
My System SpecsSystem Spec
11 Mar 2014   #10
ipyro24

Windows 7 32 bit
 
 

So I took a ram stick out, still doing it. I was going to switch them out with a different stick and see if it fixes it. Here is another BSOD. I wonder if it shut down before the other ones could dump.
My System SpecsSystem Spec
Reply

 BSOD HP EliteBook Wake From Sleep




Thread Tools




Similar help and support threads
Thread Forum
Uncommanded wake from sleep yet no wake devices or wake timers exist
W7 PC wakes up from sleep every few minutes. It didn't use to. I am the builder / owner / sole user. Investigation done so far at the DOS prompt to establish the cause: powercfg -devicequery wake_armed (no results returned) powercfg -waketimers There are no active wake timers in the...
General Discussion
Laptop extremely slow to wake up from sleep mode, 5+ minutes to wake
Hi, I am new here. Hoping someone can help me out with this issue. I work in IT so am not a complete computer bonehead and am at my wits end with this. My laptop is about 4 years old, it's a toshiba. For whatever reason, it started taking 5+ minutes to wake up from sleeping. If it sleeps...
Performance & Maintenance
BSOD Usually on Wake From Sleep
Ever since I built my new computer (with all new parts) and installed Windows 7 Pro I've been getting random BSODs from time to time, and they tend to happen when I push the sleep button on my keyboard to come out of sleep mode. When it does this, it never wakes up. I'll hear the CPU & drive...
BSOD Help and Support
BSOD upon sleep wake up.
Hello, My problem usually comes when I put my computer to sleep, and then wake it up. Instead of just jumping right to the desktop screen, it now goes back to the motherboard screen and does a resuming windows operation that takes 5x as long as it used to. Sometimes this problem causes the...
BSOD Help and Support
BSOD on EliteBook 8530p on undock/sleep (usbhub.sys)
Windows 7 Enterprise x64 Installed from volume media Computer and installation is about 12 months old HP EliteBook 8530p BSOD occasionally when undocking and/or going to sleep mode
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:27.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App