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Windows 7: BSOD when trying to attach files to a new Outlook 2010 email

06 Mar 2014   #11
AussieLes

NSW
 
 

ok, managed to delete intel drivers (for IDE ATA/ATAPI controllers) and Windows installed native drivers.

Still get BSOD

latest dump files attached

is there some realistic blast approach to this? other than format & reinstall...


My System SpecsSystem Spec
.
06 Mar 2014   #12
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

There really is no blast approach to this, Your latest dump has little info and no particular driver is being flagged.

But in all your dumps there has been mentions of "LowMemoryEvent" so you can try testing your RAM,

information   Information
MemTest86+

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Use this tutorial to help you use MemTest86+:
RAM - Test with MemTest86+


I also see Norton listed in a couple of your services, did you reinstall that?

What AV are you using right now?
My System SpecsSystem Spec
06 Mar 2014   #13
AussieLes

NSW
 
 

Hi,
Yup, I installed a trial of Norton Tools 16 to check the registry.
Not running any AV whilst I try and fix the BSOD
Thing pointing away from memory is it only fails at specific points, such as Open Outlook, Open new Email, Insert, Attach, click on a file or folder.

Starting to look like a rebuild or replace.....
My System SpecsSystem Spec
.

07 Mar 2014   #14
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

I've just been doing some digging Les and there is a problem with this being disabled,

Code:
KSecPkg	ROOT\LEGACY_KSECPKG\0000	This device is disabled.
Code:
ksecpkg	KSecPkg	c:\windows\system32\drivers\ksecpkg.sys	Kernel Driver	No	Boot	Stopped	OK	Critical	No	No
Searching around, I found this,

Quote:
Default Behavior

The KSecPkg service is a kernel driver. If the KSecPkg fails to load or initialize, the error is logged and the computer attempts to restart with the LastKnownGood configuration. If the LastKnownGood configuration fails, Windows 7 startup also fails, and the boot process halts with a Stop error. If you disable this service, Windows 7 will fail to start. Do NOT change this service startup configuration if your computer is working.
KSecPkg - Windows 7 Service - batcmd.com

ksecpkg.sys is a process used by your PC to open and execute ksecpkg.sys files that are required to run software and applications.

You can try the .bat file from that link above, I can't vouch for it personally so that is your decision.

If you want to try a Repair Install that may be a safer option.
My System SpecsSystem Spec
07 Mar 2014   #15
AussieLes

NSW
 
 

I've run the ksec bat, rebooted and tried Outlook attach again but no difference
Thanks for your help Derek and being there today.
Wish it had been an easier success!
My System SpecsSystem Spec
07 Mar 2014   #16
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

You're welcome Les, I wish it had been easier too.

Let us know how it goes.
My System SpecsSystem Spec
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 BSOD when trying to attach files to a new Outlook 2010 email




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