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#1
BSOD - Multiple causes, most often streaming video.
Hello,
I have received the BSOD at random for about a year now. The cause varies, but mostly it involves streaming video (youtube, live news, tv shows from network's sites). Last night it crashed while the laptop was closed - I had not shut down, but left a firefox window open on AMC.com with a video [not playing] on its page.
I am not very good with computer technical know-how, but I think I have correctly used the DM Log Collector (I tried using the SF Diagnostic Tool, but was receiving the error quite a bit, even when individually clicking the buttons).
I update my computer regularly, have Service Pack 1 installed, etc. I can do basic computer tasks but need help with more complex issues, so please explain troubleshooting clearly, thank you!