BSOD on Win7 laptop - Locale ID: 2057, Product 768_1

npaitken · 07 Mar 2014

Hi guys I hope you can help me with this. I've had 3 bluescreens in the last couple of days - 2 in the last hour (details of last bluescreen below)!

I'm at newbie level when it comes to this kind of stuff so any help most welcome. I've run the SF Diagnostic Tool and attached the zip file below.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC4000A7E8
BCP2: FFFFFFFFC000000E
BCP3: 000000011C9CA860
BCP4: FFFFF880014FDE50
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Arc · 07 Mar 2014

Hi npaitken.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.

Code:

ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

Code:

3632 errors : !Ntfs (fffff880014fd000-fffff880014fdffe)

Apparently it is your HDD (TOSHIBA MK6461GSYN) is failing.

Do some tests to be sure.

Let us know the results.

npaitken · 07 Mar 2014

Thanks a lot Archie. That's what I feared! I'll run those checks and report back