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Windows 7: BSOD every few days (whilst PC idle)

08 Mar 2014   #1

Win 7 64-bit
BSOD every few days (whilst PC idle)


I've had a BSOD 4 times in the last week around the same time of day (7.30AM) whilst my PC is idle, but I can't see how to read the minidumps.

Could someone please have a look at the attached dumps and point me in the right direction?

Many thanks in advance.

My System SpecsSystem Spec
08 Mar 2014   #2

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Hi there,

All your dumps are pointing to disk issues,

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arg1: fffff6fc5006f3e0, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc0000185, error status (normally i/o status code)
Arg3: 0000000389eb8880, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8a00de7c018, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185



PROCESS_NAME:  Plex Media Ser

Let's try a chkdsk /R

Option Two of this tutorial,

Disk Check

You can also run this,

SeaTools for DOS and Windows - How to Use

Let us know how it goes.
My System SpecsSystem Spec
09 Mar 2014   #3

Win 7 64-bit

Thanks for the quick reply!

Is there anything that indicates which drive or should I chkdsk them all?
My System SpecsSystem Spec

09 Mar 2014   #4

Win 7 64-bit

Here's the event log entry from the chkdsk on c:

Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows7.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0x3017a.
  447744 file records processed.                                          File verification completed.
  2964 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              57 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  713178 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  447744 file SDs/SIDs processed.                                         Cleaning up 749 unused index entries from index $SII of file 0x9.
Cleaning up 749 unused index entries from index $SDH of file 0x9.
Cleaning up 749 unused security descriptors.
Security descriptor verification completed.
  132718 data files processed.                                            CHKDSK is verifying Usn Journal...
  37606584 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc0000185 at offset 0x9c408000 for 0x10000 bytes.
Read failure with status 0xc0000185 at offset 0x9c414000 for 0x1000 bytes.
Windows replaced bad clusters in file 190438
of name \Users\STEPHE~1\AppData\Local\PLEXME~1\PLUG-I~1\DATABA~1\COMPLE~1.DB.
  447728 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  29940446 free clusters processed.                                         Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

 246071295 KB total disk space.
 125577964 KB in 258569 files.
    172112 KB in 132719 indexes.
         4 KB in bad sectors.
    559427 KB in use by the system.
     65536 KB occupied by the log file.
 119761788 KB available on disk.

      4096 bytes in each allocation unit.
  61517823 total allocation units on disk.
  29940447 allocation units available on disk.

Internal Info:
00 d5 06 00 83 f8 05 00 08 52 0a 00 00 00 00 00  .........R......
89 02 00 00 39 00 00 00 00 00 00 00 00 00 00 00  ....9...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
My System SpecsSystem Spec

 BSOD every few days (whilst PC idle)

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