Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD 116-117 When Loading Games

08 Mar 2014   #1

Windows 7
BSOD 116-117 When Loading Games

Hi All,

I seem to be experiencing BSOD as soon as I load games, in this case World of Warcraft. My computer will restart once or twice then generally work as normal which is quite strange.

I have downloaded BlueScreenViewer to try and find more information and it's telling me the below:

Dump File : 030914-10514-01.dmp
Crash Time : 3/9/2014 10:04:06 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0a894010
Parameter 2 : fffff880`056096ac
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18228 (win7sp1_gdr.130731-2222)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030914-10514-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 335,915
Dump File Time : 3/9/2014 10:05:21 AM

Hopefully someone is able to help me solve this because I have tried absolutely everything. I've Updated my drivers using driver sweeper to clean install them, re-formatted my PC, completely scanned it for software and hardware issues, added TDR delays to see if that helps but to no avail, re-seated hardware, cleaned for dust in case of overheating.

My next idea is to just go purchase a new video card but I'd rather not have to do that.

System specs are below if needed:
M/B: Gigabyte GA-X58A-UD7
CPU: Intel i7 950 3.07GHz
GPU: GTX 580
Memory: 8GB DDR3

If there's any other information you need please let me know.

Thanks for the help in advance.

My System SpecsSystem Spec
08 Mar 2014   #2

Windows 7

Also adding the BSOD file from the SF Diagnositc Tool (hopefully I've done it right and someone can help me).

Attachment 309574
My System SpecsSystem Spec
08 Mar 2014   #3

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

There sure seems to be a bunch of World of Warcraft BSoD's lately.

Anyway, your single dump file is pointing to the display driver,

BugCheck 116, {fffffa800a894010, fffff880056096ac, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )

Followup: MachineOwner
The date on that driver is almost a year ago,

start             end                 module name
fffff880`04cd6000 fffff880`05781000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Mar 14 18:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Sounds like you have tried a few things already, try updating your display drivers,

Do a clean install of the display driver.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Install the driver again. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Here's some other info from World of Warcraft,
My System SpecsSystem Spec

08 Mar 2014   #4

Windows 7

Thanks for the reply, I have previously tried the most up to date drivers and that still didn't work hence rolling back to a driver that felt a little more stable. I will try it again, with a complete clean install and see how it goes. I'll post back here with the results,
My System SpecsSystem Spec
08 Mar 2014   #5

Windows 7

So after updating the drivers, and doing some more scans and even a WoW repair the issue still persists. This time I didn't get a BSOD or dump file but in event viewer I can see:

Event ID 4101:
Display driver nvlddmkm stopped responding and has successfully recovered.
- <Event xmlns="">
- <System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<TimeCreated SystemTime="2014-03-09T01:54:47.000000000Z" />
<Security />
- <EventData>
<Data />

I'm starting to give up, I think I might just have to buy a new card I dunno. Now I've had WoW opened after that crash and haven't crashed since. Sometimes it only happens once or twice, resets then it works, it's sooo weird. I could see something in the dump file about Direct X has that got something to do with it? I have also checked for the latest drivers for that and I have them.

The only last thing I can think of is updating my Motherboards Drivers or BIOS? But I dont see how that would help.
My System SpecsSystem Spec

 BSOD 116-117 When Loading Games

Thread Tools

Similar help and support threads
Thread Forum
BSoD sometimes when loading and closing games, not during
Hello, everyone, I'll try to give as much information as I can in the first post to make this as, hopefully, easy as possible. Like the title says, I get a BSoD occasionally when I try to start playing a game or when I try to close a game. From what I can recall, I have not had an actual BSoD...
BSOD Help and Support
BSOD when loading games
Hi, I need help here. My pc have been getting bluescreen when i loading the games. it didnt happen before. it happen just after i remove all the components from the case because i make some new painting on my case. after painting is done, i reinstall all the components, turn it on and it works...
BSOD Help and Support
BSOD on games loading screen
Hello, I've been having a BSOD everytime I try to load some games on Steam (actually only CS:GO so far). I open and it crashes before logo/loading screen comes up, and its the only situation that the problem occurs. I got the whole PC just recently and it seems memory was bad...
BSOD Help and Support
Bsod When loading and exiting certain games
Hi im kinda new here, but ive started having some problems with my Windows 7 Recently ive noticed that when ever i exit Warhammer 40K Dawn of war 2 Chaos Rising OR when ever i start Leagues of Legends, when it loads a new game, it also crashes, it seems to only be those to, ive read abit about...
BSOD Help and Support
BSOD while loading any games (win32k.sys)
I am unable to determine what the cause of the error while loading any game using Windows 7 x64 Ultimate Edition. I have attached the latest 3 dumps while attempting to load a game that was suppose to work for Windows 7 x64 Here are my specs: (pulled from Everest) Computer: ...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 04:56.
Twitter Facebook Google+