BSOD 116-117 When Loading Games

Hi All,

I seem to be experiencing BSOD as soon as I load games, in this case World of Warcraft. My computer will restart once or twice then generally work as normal which is quite strange.

I have downloaded BlueScreenViewer to try and find more information and it's telling me the below:

==================================================
Dump File : 030914-10514-01.dmp
Crash Time : 3/9/2014 10:04:06 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0a894010
Parameter 2 : fffff880`056096ac
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description : DirectX Graphics Kernel
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18228 (win7sp1_gdr.130731-2222)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030914-10514-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 335,915
Dump File Time : 3/9/2014 10:05:21 AM
==================================================

Hopefully someone is able to help me solve this because I have tried absolutely everything. I've Updated my drivers using driver sweeper to clean install them, re-formatted my PC, completely scanned it for software and hardware issues, added TDR delays to see if that helps but to no avail, re-seated hardware, cleaned for dust in case of overheating.

My next idea is to just go purchase a new video card but I'd rather not have to do that.

System specs are below if needed:
M/B: Gigabyte GA-X58A-UD7
CPU: Intel i7 950 3.07GHz
GPU: GTX 580
Memory: 8GB DDR3

If there's any other information you need please let me know.

Thanks for the help in advance.

Also adding the BSOD file from the SF Diagnositc Tool (hopefully I've done it right and someone can help me).

Attachment 309574

There sure seems to be a bunch of World of Warcraft BSoD's lately.

Anyway, your single dump file is pointing to the display driver,

Code:

BugCheck 116, {fffffa800a894010, fffff880056096ac, ffffffffc000009a, 4}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9336ac )

Followup: MachineOwner

The date on that driver is almost a year ago,

Code:

start             end                 module name
fffff880`04cd6000 fffff880`05781000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Mar 14 18:37:00 2013 (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Sounds like you have tried a few things already, try updating your display drivers,

Do a clean install of the display driver.

• Uninstall All nvidia items in Control Panel > Programs and features
  
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Install the driver again. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

Here's some other info from World of Warcraft,

https://us.battle.net/support/en/art...d-crash-errors

Thanks for the reply, I have previously tried the most up to date drivers and that still didn't work hence rolling back to a driver that felt a little more stable. I will try it again, with a complete clean install and see how it goes. I'll post back here with the results,

So after updating the drivers, and doing some more scans and even a WoW repair the issue still persists. This time I didn't get a BSOD or dump file but in event viewer I can see:

Event ID 4101:
Display driver nvlddmkm stopped responding and has successfully recovered.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Display" />
<EventID Qualifiers="0">4101</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-03-09T01:54:47.000000000Z" />
<EventRecordID>37530</EventRecordID>
<Channel>System</Channel>
<Computer>Peter-PC</Computer>
<Security />
</System>
- <EventData>
<Data>nvlddmkm</Data>
<Data />
</EventData>
</Event>

I'm starting to give up, I think I might just have to buy a new card I dunno. Now I've had WoW opened after that crash and haven't crashed since. Sometimes it only happens once or twice, resets then it works, it's sooo weird. I could see something in the dump file about Direct X has that got something to do with it? I have also checked for the latest drivers for that and I have them.

The only last thing I can think of is updating my Motherboards Drivers or BIOS? But I dont see how that would help.